Satvinder Singh Sandhu

• 86 % of our Panchkula Circle branches achieved BOHI target for the FY 24-25. Our Circle remained in the Top 5 circles PAN India for the last 3 years.
• 85 % of the branches achieved Satisfactory Audit rating in the FY 24-25
• NPS score remained above 80
• No overdue IAD observations since July-24
• All Concurrent Audit Observations closed as on 31-3-25
• BCU Assessments - 100 % branches covered and All the ATR closed within timelines.
• NIL deliverable pending in DLMS
• No Gold Loan Concurrent Audit points under ACE pending as on 31-3-25
• NIL locker break-open cases pending as per mandate
• Reduction in Mule Accounts from 13 in jan'25, 14 in Feb'25 and 1 in March'25
• Weekly Branch Operational Dashboard helped in controlling the operational parameters and ultimately helped in
• remained at the Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.

• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.

1. Monitor the overall operations in the branches spread over Haryana , Himachal Pradesh and Jammu & Kashmir and Leh

2. Conduct Structured Visits

3. Ensure Compliance

4. Improve the audit score of the branches

5. Reply to RBI incognito Visits

6. Attending meetings at RBI , Jammu - Cash Management & Banking Ombudsman

Monitoring the ATMs in Panchkula Circle on real time basis to ensure 100 % up time

• Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
• Mentored junior staff members, cultivating a culture of continuous learning and development.
• Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
• Initiated cross-selling efforts, resulting in increased product penetration among existing customers.