Satwik Gupta

• Handled high-volume inbound calls for reservations, cancellations, amendments, and guest inquiries, ensuring seamless customer experiences.

• Managed escalations efficiently, resolving guest concerns with a customer-first approach.

• Executed upselling strategies, promoting premium services and packages to maximize revenue.

• Processed and managed reservations with accuracy, maintaining service excellence.

• Conducted outbound sales calls to drive bookings and enhance guest engagement.

• Managed guest communications via email, ensuring prompt responses and professional correspondence.

• Provided VIP & VVIP service to high-profile guests, including Marriott executives and FIFA officials.
• Served at FIFA Fan Fest and stadium events, catering to dignitaries with professionalism.
• Delivered fine dining service at “Wine,” ensuring high standards and personalized experiences.
• Assisted in bar operations, preparing and serving premium beverages efficiently.
• Coordinated with multiple hotel teams to uphold St. Regis’ luxury hospitality standards.
• Managed fast-paced event operations, problem-solving, and guest relations with cultural sensitivity.

• Managed guest check-ins, check-outs, and reservations with professionalism.
• Handled guest inquiries, requests, and concerns to ensure a seamless experience.
• Provided information on hotel services, amenities, and local attractions.
• Implemented upselling strategies to boost revenue and occupancy.
• Coordinated with housekeeping to ensure room readiness and cleanliness.
• Managed group bookings and personalized services for corporate guests.
• Conducted night audits, ensuring financial accuracy and compliance.
• Maintained strong guest communication via calls and emails.
• Collaborated with teams to uphold high hospitality standards in a 4-star hotel.

• Hands-on experience across Front Office, F&B, Housekeeping, and Kitchen.
• Assisted with guest check-ins, reservations, and service operations.
• Ensured high standards in cleanliness, hospitality, and customer satisfaction.
• Developed strong teamwork, problem-solving, and communication skills.
• Familiarity with hotel compliance, industry regulations, and service excellence.