Satwik Kumar Varikuppala
Hyderabad
Summary
Efficient Accounts Receivable Specialist offering 6+ Years in various domains of Finance & Accounting. Extensive experience in Billing, and currently exploring the Trade Promotion Management (Promotion Planning, Forecasting, Budgeting, Settlement process extensively in SAP CRM).
Overview
6
6
years of professional experience
Work History
Assistant Manager
PEPSICO GBS INDIA LTD.
Hyderabad
09.2022 - Current
- Responsible to drive mitigation activities across Food & Beverages Industry Supply Chain. Managing all MR, attending client meetings and assisting program management with any process & customer/client related issues.
- Creating claims in SAP CRM following different matrix of national accounts.
- Verifying vendor, products, quantity, and dollars charged between contracts and invoices.
- Creating Store Details data from the raw input file and segregate invoice
portion into aligned and Unaligned division - Collaborating with Sales Team and Finance Team for any claim settlement
queries which have direct impact on the P&L. - Conducting research to obtain documentation needed to process payments in timely manner.
- Worked with the members of National & Division customer team to achieve sales
growth and profit objectives (Volume, Net Revenue, Profit – both for PepsiCo and the Customer) in the TPM system. - Assisting vendors with all their needs and questions, including billing inquiries; account maintenance and troubleshooter issues, as needed to maintain highest level of customer support with bill payments.
- Monitoring and Resolving CNM, Tactic Issues, Missing Invoices, Pending Payment Approvals mailbox daily and respond to requests in timely manner.
- Working on business trends, economic conditions, customer developments, competitive activities, historical category learnings etc. to make forecast
recommendations and highlight potential issues within the current Customer build. - In the TPM sales system the activities performed will be achieved through building effective relationships with the customer team and maintain planning models during period freeze, QBP and AOP build time.
- Ensuring that aligned events that require on-ticket pricing changes and/or off-ticket adjustments are entered into all applicable systems in a timely manner (TPM/Deal/Customer Portals).
- Assisting in delivery of planned net revenue, trade spend and MC objectives, in a manner that is consistent with the strategic direction for the business.
- Having the responsibility for ensuring the forecast is accurate and reflects the latest thinking on in-market execution and underlying performance trends.
- Manage expectations through verbal and written interactions with customer team.
- Ensuring accurate and timely data delivery in accordance with agreed service level agreements.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
SENIOR PROCESS EXECUTIVE
Cognizant
Hyderabad
11.2020 - 09.2022
- Generate 3000+ Invoices and compile them into PDF format and upload into third party software during month close.
- Respond to customer inquiries regarding account status; and reconcile expenses to general ledger
- Generate invoices from ERP system Microsoft Dynamics AX.
- Generate 3000+ Invoices and compile them into PDF format and upload into third party software during month close.
- Maintain A/R records; BDWO, prepare statements, Bills, and invoices. expenses to general ledger.
- Work with AR manager and credit collections department to address any issue with check or credit card applications.
- Applied overpayments to charges on customers account and prepared voucher for refund or would have customer taken deduction on the next check.
- Also handled e-mails with all debits and did research on them as soon as possible. customer accounting records for replies dictated by others.
- Also handled e-mails with all debits and did research on them as soon as possible.
- Communicate with customer and administration to ensure cash application.
- Communicate with sales team, counter person regarding customer accounts.
- Review each report to ensure - all transactions match check,credit card deposit slips statement, organizing paperwork by date and month.
- Investigated incorrect billings due to charges or credits on customers accounts, and prepared written instructions for correction with new system going in customer service department. It was necessary to have many corrections done to correct customer accounts.
- Monthly Close: Delivered accurate and on-time monthly financial closing fo A/R functions.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Prepared accurate documents for customer and business needs.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
PROCESS DEVELOPER
Genpact
Hyderabad
09.2017 - 11.2020
- Billing role includes generating invoices by reviewing deals engaged by Business Unit sales team via Sales Force.
- Addressing customer's email queries and also on calls Coordinating with finance team to ensure correct invoices are raised for clients based on services they opt, so that these aren't disputed in future.
- Billing Automation: Automated previously manual invoicing process, accelerating customer payments and improving billing accuracy.
- Identify clients with delinquent payment history for assigned offices and solicit payment of charges that coordinate with other departments as necessary when billing errors are discovered to create solutions to resolve future mistakes.
- Researched and resolved discrepancies to maintain accuracy
- Verify discrepancies and resolve clients billing issues including short pays, deductions and chargebacks.
- Created new tracking metrics to provide ongoing information and support.
- Researched and resolved discrepancies to maintain accuracy.
- Followed implementation of new processes, collaborated with stakeholders and tracked progress.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
Education
Master of Science, M.sc - Geology
Bhavans College
Hyderabad, TG03.2016
Skills
- SAP TPM
- Trade promotion Management
- Expert in Order to Cash
- Proficient in Excel, Outlook
- Product and Service Knowledge
- Promotional Planning
- Contract Management
- Organizational skills
- Process improvement
- Client relationship management
- Time Management
- Attention To Details
- Customer Service
- Detail Oriented
- Strong on learning and being curious
- Efficiency Improvement
- Compliance
- Customer Rapport
Additional Information
- Lean trained and tested.
- Awarded individual Excellency in 2018.
- Team Promoter award in 2019.
- Client award in 2019 Bronze award for the performance in 2020.
- Sapphire, Coral, and Unicorn awards during 2021-2022.
- Awarded as Outstanding performer in the team -2022.
- Managed to clear huge backlogs during the Month ends and Year end
- Trained/Educated others. Gave Ideas to improvise the process by automating manual steps with Excel VBA.
Timeline
Assistant Manager
PEPSICO GBS INDIA LTD.
09.2022 - Current
SENIOR PROCESS EXECUTIVE
Cognizant
11.2020 - 09.2022
PROCESS DEVELOPER
Genpact
09.2017 - 11.2020
Master of Science, M.sc - Geology
Bhavans College