Overview
Work history
Education
Certification
Custom
Personal Information
Timeline
Generic

Satwinder Bhamrah

Overview

24
24
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Facilities Management- FM Admin Assistant

QATAR FINANCIAL CENTRE
10.2023 - 04.2025
  • Coordination for meetings, appointments, correspondence, follow ups on approvals, deadlines and information requirements, and various administrative tasks for FM department
  • FAMS -Facilities Assets Management system- Updating of new assets and maintain asset movements
  • Arrange business cards and door signages for new employees with registered vendor
  • Request quotations from vendors for various services for e.g
  • Building lighting, Water testing etc
  • Manage petty cash, raise purchase requisitions for vendor services
  • Review and check attendance data for service provider staff and send for approval
  • Reports: FM department –Weekly, Monthly & Quarterly Reports prepared and maintained for Department
  • Prepare and update building Utilities consumption Excel report for the years 2021 to 2024
  • Prepare and regular updating of Petty cash, purchase requests, credit card, business cards report
  • CRM: Created Service requests in CRM, prepare and maintain CRM reports, service charge reports, total service requests reports
  • Automatic reverts for SR acknowledgement and closure- Prepared auto message which was approved and implemented
  • Additional service products added in CRM
  • Increase in Service Requests 37.69%

Human Capital- HC Admin Assistant

QATAR FINANCIAL CENTRE
05.2022 - 09.2023
  • Coordination for meetings, appointments, correspondence, follow ups on approvals, deadlines and information requirements, and various administrative tasks handled for Director-HC including information management, photocopying, uploading documents, e-mailing, conferences schedule etc
  • Supporting L&D Dept information management including uploading, filing, and organizing of information on members of the workforce, contracts, and other important documents
  • Organizing department meetings, drafts and issues meeting agendas, and follows up and escalates on actions
  • Supporting the Human Capital and L&D team
  • Liaised with training consultants and vendors to develop and deliver the required training and follow up on feedback to understand impact and performance of the vendor/ training consultant
  • Liaise with Line Managers to ensure there is a 3-way conversation between HC, Line Management and employee in order to complete tailored programs that are targeted and impactful for the development of the individuals
  • Provided support in department’s regulatory or corporate reports while ensuring they are completed in a timely and accurate manner, and met the Department’s requirements, policies, and standards
  • Handle incoming calls, answer queries, follow ups, call backs etc
  • Creating of Service Requests in CRM system, monitoring the progress and closing the request on behalf of HC team
  • Generating report from CRM and prepared Weekly, Monthly (for directors meet) & quarterly report (for Quarterly updates)
  • Updating absence and leave report on a daily basis
  • Prepared from scratch travel data for each entity for 2022 & 2023
  • Regular updated data was maintained on a monthly & quarterly basis for HC reports
  • Tracking of Tickets and preparing timely Credit card allocation report
  • Tickets issued and travel request data from the ERP system sent to Finance department weekly
  • Issuance of tickets on time –post checking each required field - Per diem, event dates, travel dates, approvals, etc
  • Supporting HC team members for: Purchase Requisition, Credit card request to be created in ERP system
  • Assisted HC department to check data fields while data migration to D365 ERP system
  • D365- L&D segment and other areas checked for and tested before data migration
  • Preparation of attendance data
  • Manage and prepare calendar for inhouse courses for QFC and maintain Budget
  • Preparation & suggestion of courses for the year (based on Training Needs Analysis)
  • Maintaining budget and performing budget checks for each training request and related travel request, Per diem, ticket, etc
  • Arrange logistics for internal training courses (venue, catering, supplies etc.)
  • Collect and collate feedback post training completion
  • Prepare analysis and send synopsis report to HC and L&D team
  • Handled registration and deactivation for employees
  • LinkedIn learning user manual prepared
  • Recommend Weekly courses to be sent as Weekly eLearning announcement
  • Courses searched and recommended for employees based on job roles - prepared category wise courses
  • Monthly usage report for LinkedIn learning prepared and managed
  • Successful completion of courses planned in 2022 & 2023 with average rating of 4.76 out of 5 by participants
  • Liaised with IT Dept to implement course registration to align time & attendance
  • Visit the training location on start and end of a training to increase engagement, observe and provide feedback to instructor if required, speak to employees for any specific feedback or observation regarding the training
  • Recommended to send internal announcements for the planned trainings to all and seek nominations
  • Timely training reminders sent, follow up calls, calendar invites to increase the number of participants
  • Suggested for digital input of training completion feedback Via MS forms
  • Prepared the form from scratch and implemented in 2023

HR and Admin Assistant

QATAR POLYMER
04.2021 - 08.2021
  • Maintain Employee file as per Employee number with duly filled and signed documents
  • Create shift time and Update duty roster for employees on ERP
  • Prepare and maintain Offer letter generated /Recruitment –CV Received Data, Update the list and provide summary report to HOD
  • Prepare and maintain increment letters, Resignation List- Resigned Employees details (with Reason of leaving) or retaining recommendation
  • Prepare Eligibility Criteria for Employee Award for the month and year
  • Prepare and Maintain Payroll adjustment sheet for any salary issues
  • Prepare, compare and Check Overtime, comp off/compensate days
  • Sick leave and attendance details for workers sent by supervisors with System generated details and update any discrepancy to process payroll
  • Provide Attendance - days payable Count, Over Time hours, leave Report to finance and match the records
  • Renewing the health card of the workers
  • Preparation of MEMOs /Circulars/ Flyers (for recruitment) in multiple languages
  • Monthly Credit Card usage (by PRO and myself) details to submit to Finance
  • Letter of undertaking
  • Liaise with the PR team at the Group company head office for renewals of QID, Cancellation or Issuance of QID, Cancellation or Issuance of VISA, QVC appointments for medical clearance of candidates, Exit and entry permits, Contracts Authentication – by sending updated offer letter of employee, etc
  • Data Management on Wall Post (WallPost is a cloud-based ERP software solution.)
  • Data Entry and create new employee record in the system
  • Check, Update records and upload of documents/photos for employees (QID, Passport, Health Card, etc.)
  • Deactivation of resigned/terminated employees
  • Update duty roster, position and departments on the Org chart, Employee attendance, leaves, Overtime details and leave for each employee
  • Prepare monthly /yearly Training Plan
  • Prepare Product Manual for Organization
  • Training PPT and conduct Trainings for Employees and workers
  • Prepare new Joinee training checklist and Summary Report format
  • Maintain Training attendance, Feedback forms (label and file them as per ISO requirements)
  • Provide One on one coaching Sessions for selected employees
  • Prepared and designed Training and Appreciation Certificate for Employees
  • Successfully handled ISO 9001: 2015, ISO 45001:2018, HACCP Audit for the organization and Coordinate with different departments to Perform audit checks for ISO
  • Coordinate with Company’s ISO consultant for Level run of Internal Audits and Preparation for Final Audit
  • Conduct Meetings for ISO Audit report Feedback and action plan
  • Liaise with all departments for preparation of various documents/forms required as per ISO Standards

Data Controller

QATAR FINANCE AND BUSINESS ACADEMY (QFBA)
06.2019 - 07.2019
  • As a Data Controller I was responsible for the below task(s):
  • Data Cleansing: Data clean up on our legacy CRM Tool Salesforce (Salesforce is a customer relationship management solution that brings companies and customers together
  • It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer)
  • Delete / Merge of duplicate and multiple entries with criteria-based search on the system and maintain a record of the same
  • Rectify Errors and Updating incorrect data entries of the contact database
  • Maintain and submit a daily updated data report
  • Data Segmentation: Segmentation of data as per specified criteria as defined by the business
  • Verification of the classification and reallocating to the correct Segment
  • Maintain and submit the collated data report daily

Freelance Consultant Admin, Software System Trainer and Data coordinator

CREDENTIAL EDGE
07.2018 - 10.2018
  • Preparation of program outlines
  • Preparation of client data and managing data entry
  • Coordinating with the digital marketing team for Logo design etc
  • Maintain and submit the report on a daily basis
  • Data Entry and Updating for Qatar Music Academy: Data entry and clean up on the School Data Management Software for Qatar Music Academy
  • Rectification of Errors, deletion of duplicates/multiple entries and updating incorrect data entries and record the same for reports
  • Collating and formatting of data for the software
  • Capturing software bugs when faced and reporting
  • Classification of data as per Students, classes, schedule, daily sessions – theory or practical etc
  • Maintain and submit the collated data report on a daily basis
  • Consultant Trainer- for Software system training for Qatar Music Academy: Provide the software training to School teachers and staff in batches
  • Maintain report of any queries or bugs faced during training
  • Use of Dummy ID to show a live example on the software to help the teachers understand how to Manage time table, attendance etc
  • Generate and send Student report or conduct an exam -theory or practical, Send alerts to parents on mobile and email of progress etc
  • Send newsletters etc

Programs Coordinator

QATAR FINANCE AND BUSINESS ACADEMY (QFBA)
07.2013 - 02.2016
  • Manage the Training Document Management systems (DMS), update sales force and preparation of various reports, schedules, and course calendars for Dept
  • Screening of trainer resumes, scheduling demo training sessions, providing and documenting feedbacks, scheduling final interviews
  • Maintaining reports for screened, interviewed and selected trainers
  • Preparation, Tracking and Updating product and process related documents
  • Coordinate with legal department for preparation and contract sign offs
  • Co-ordinate with other departments for smooth delivery of training and outline requests
  • Vendor Management, Co-ordinate with the instructors for scheduling courses, training presentations receipt, process invoices, review instructor profiles etc
  • Perform ISO related activities and follow up, Maintain department Incident report
  • Train new joinees in our department
  • Customer Service - Receive calls (IVR) - regarding and training related query and provide solutions
  • Conduct soft skills programs for the clients like Ahli Bank, QIIB, and University Students etc
  • Scored Trainer Evaluations Average of 4.5 out of 5

Senior Manager Training

KOTAK LIFE INSURANCE
07.2007 - 03.2012
  • Planned, created and executed training programmes and sales techniques to Sales Managers & Life Advisors
  • Screening and interviewing life advisors for insurance sales
  • Analyzed training needs and facilitated both workshops and training programmes for the sales force
  • Implemented tracking mechanisms to analyze the results of workshops and training programmes
  • Compiled statistics, evaluated data, formed conclusion and presented recommendation to branch team
  • Participated in sales team meetings, special events and LA (Life Advisor) meet
  • Conducted product knowledge sessions and sales techniques training
  • Handled corporate trainings for internal and key accounts of the company in the Life Insurance domain
  • 1st trainer to receive Certification for in house Manager Training in the Country and the only trainer to get certified in the western region
  • (2010)
  • Received appreciation: For enhancing the performance of tele sales executives from an average of 1.4 to 3 policies per day
  • (July 2007-till date)

Process and Product Trainer

ADVENTITY BPO
01.2006 - 06.2007
  • Facilitated Voice & Accent, Sales & Process Training for Dish/Direct TV Network
  • Evaluated calls and provided feedback to improve performance
  • Responsibilities also included on the job training; check quality of sales made to enhance performance
  • Preparation and control of - reports & training manuals for audit
  • Liaise with placement agencies for recruitment of call Center executives and agents, interviewing and selection of the agents as per process requirement
  • Awarded as the best trainer for achieving highest number of sales and Quality scores during OJT
  • Got awarded as the Best Trainer for excellent work done in 2006

Process and Product Trainer

GTL Limited
09.2003 - 12.2005
  • Handled a team of CRE’s in an Insurance Project
  • (ALICO and AXA Insurance)
  • Drove team to achieve Sales % and desired quality
  • Identified training needs and provided need-based training
  • Coordinated with quality, operations, HR, and technology for smooth functioning of all the processes
  • Meeting new recruits and selecting them for different process (sales or customer service) as required
  • Created SOP’s, process documents and shared feedbacks regularly
  • Attended daily pre-production meetings with Operations, Training and Quality Teams
  • Carried out regular surprise audits on calls evaluated by QE’s and Sales verifiers
  • Provided process training, updating manuals, preparing PPT (PowerPoint presentation)
  • Preparation and control of - reports & training manuals for audit
  • Only Trainer to successfully achieve quality of 90% through the team (monitoring calls of agents in team and measuring call quality for each one- done by Quality control dept.)
  • Maintained Sales average of new agents 3.5 per day

Quality Mentor, sales & CUSTOMER SERVICE

GTL Limited
10.2001 - 08.2003
  • Sell Insurance policies (ALICO, AXA), credit cards (Providian, Discover) and Telecom (Tele 2)
  • Handle customer service calls and mentor new agents for performance enhancement
  • Provide feedback about improvement of team to operations manager
  • Received Letter of appreciation for effectively managing the clients through Video Conferencing during a Call Center Expo held at Brighton, UK (Oct 2001–Dec 2005)
  • Quality scores for every month achieved above 95%
  • Sales average above 3 every day

Education

Bachelor of Commerce -

ICL College of Commerce, Arts and Science, Mumbai University
01.1998 - 01.2001

Certification

  • Kotak Financial planning certification program, 2010
  • SEED certification, 2010
  • Sales training programme by Darren Laskier, 2005
  • Sales Training by Katrina Anderson, 2004
  • TRAIN THE TRAINER program by Dale Carnegie, 2003

Custom

  • AMFI certification, Association of Mutual fund of India, 2009
  • Licentiate - Insurance Institute of India, IRDA Certification, 2008

Personal Information

  • Date of birth: 03/15/80
  • Nationality: Indian
  • Visa status: Husband sponsorship

Timeline

Facilities Management- FM Admin Assistant

QATAR FINANCIAL CENTRE
10.2023 - 04.2025

Human Capital- HC Admin Assistant

QATAR FINANCIAL CENTRE
05.2022 - 09.2023

HR and Admin Assistant

QATAR POLYMER
04.2021 - 08.2021

Data Controller

QATAR FINANCE AND BUSINESS ACADEMY (QFBA)
06.2019 - 07.2019

Freelance Consultant Admin, Software System Trainer and Data coordinator

CREDENTIAL EDGE
07.2018 - 10.2018

Programs Coordinator

QATAR FINANCE AND BUSINESS ACADEMY (QFBA)
07.2013 - 02.2016

Senior Manager Training

KOTAK LIFE INSURANCE
07.2007 - 03.2012

Process and Product Trainer

ADVENTITY BPO
01.2006 - 06.2007

Process and Product Trainer

GTL Limited
09.2003 - 12.2005

Quality Mentor, sales & CUSTOMER SERVICE

GTL Limited
10.2001 - 08.2003

Bachelor of Commerce -

ICL College of Commerce, Arts and Science, Mumbai University
01.1998 - 01.2001

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Satwinder Bhamrah