Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Satya Dev

Noida

Summary

Deputy Manager with a focus on sales growth and team leadership, achieving significant reductions in ticket closure time and enhancing SLA compliance. Proven track record in operational excellence through effective process optimization and workflow streamlining. Recognized for driving impactful solutions that improve service delivery and overall performance.

Overview

10
10
years of professional experience

Work History

Deputy Manager Sales & Operations

TumbleDry Solution Pvt Ltd
Noida
05.2022 - Current
  • Driving direct sales growth by continuously analyzing business trends and executing effective sales strategies.
  • Mentoring and guiding a team of 50+ members to strengthen accountability, performance, and engagement.
  • Leading end-to-end operations for new store launches, process implementation, and data management initiatives.
  • Overseeing escalation management and ticketing systems to ensure timely resolution within defined SLAs.
  • Collaborating with product and technology teams to design and implement automation solutions that enhance efficiency.
  • Delivering actionable business insights through structured KPI reporting on a daily, weekly, and monthly basis.

Team Mentor/Sales Consultant

Policybazaar.com
Gurgaon
01.2019 - 01.2022
  • Coached and provided feedback to a team of 15 individuals to enhance performance.
  • Guided team members in achieving individual and collective goals.
  • Developed daily work MIS reports, monitored shrinkage, and tracked team attrition.
  • Resolved customer claim issues efficiently to improve satisfaction.
  • Coordinated with clients regarding insurance renewal payments and claims-related matters.

Senior Sales Associate

Policybazaar.com
Gurgaon
01.2018 - 01.2019
  • Gave the on-floor Process and Insurance Product training to new joiners.
  • Helping and guiding to the new team members.
  • Soled the health insurance, handled the customer escalations related to claims.

Sales Associate

Policybazaar.com
Gurgaon
01.2016 - 01.2018
  • Executed telesales techniques to effectively sell health and life insurance products.
  • Customized insurance programs through detailed analysis of client requirements.
  • Conducted follow-ups with interested clients, successfully closing multiple sales.
  • Achieved Outstanding Performance Award for quarters ending April, May, and June 2017.
  • Received Team Star Performance Award in September 2018.
  • Recognized with Team Star Performance Award in July 2019.
  • Honored with Team Outstanding Performance Award in August 2019.
  • Earned quarterly Outstanding Performance Award for achievements in July, August, and September 2019.

Education

MBA - Mkt & Fin

LPU
Punjab
01.2016

BBA -

MJPR University
Bareilly
01.2014

12th Grade -

RPIC Meerganj
Bareilly
01.2011

10th Grade -

PIC Shahi
Bareilly
01.2009

Skills

  • Sales and operations management
  • Escalation handling
  • Team leadership and collaboration
  • Training and mentoring
  • Process optimization
  • Performance analysis and reporting
  • Strategic planning and execution
  • Conflict resolution
  • Service delivery improvement
  • Microsoft Office Suite
  • Advanced Excel skills
  • Data analysis with VLOOKUP
  • Spreadsheet management with pivot tables
  • Automation using macros
  • Helpdesk ticketing systems
  • Basic SQL proficiency
  • Inventory management software
  • Order management systems

Accomplishments

  • Reduced ticket closure time from 20 days → 7 days through proactive monitoring.
  • Elevated SLA compliance from 85% → 96% via streamlined workflows.
  • Lowered partner ticket volumes from 2.5 → 1.5 through preventive enablement initiatives.
  • Increased sales conversion from 32% → 38% with targeted strategies.
  • Boosted overall team productivity by 10% through process redesign and automation.

Languages

  • English
  • Hindi

Timeline

Deputy Manager Sales & Operations

TumbleDry Solution Pvt Ltd
05.2022 - Current

Team Mentor/Sales Consultant

Policybazaar.com
01.2019 - 01.2022

Senior Sales Associate

Policybazaar.com
01.2018 - 01.2019

Sales Associate

Policybazaar.com
01.2016 - 01.2018

MBA - Mkt & Fin

LPU

BBA -

MJPR University

12th Grade -

RPIC Meerganj

10th Grade -

PIC Shahi

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Satya Dev