SolarWinds
Satya Kumar
Lead Engineer
Chennai
Summary
Seasoned Lead Engineer with a resourceful, hardworking and quality-driven mindset. Proactive in tackling issues to maintain operational status. Knowledgeable Lead Engineer adept at monitoring systems for operational changes and maintenance needs. Skilled planner, schedule manager and problem-solver with 6 plus years experience. Detail-oriented, organised and meticulous employee successful at managing multiple priorities with a positive attitude. Works at a fast pace to meet tight deadlines. Pursuing a new position with room for advancement.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Lead Engineer
Condenast
Chennai
11.2021 - Current
- Adhered to timelines to meet quality assurance targets.
- Received and prioritized service requests to optimize resources.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Provided input to team lead regarding areas for process and procedural improvement.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed planning criteria for integrating and enabling new technologies.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Developed work plans for various personnel roles based on strengths and talents.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Prepared action plans for problematic processes and assets.
Technical Lead Engineer
Innova Solutions
Chennai
09.2016 - 11.2021
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Produced reports on success rates and remedial requirements.
- Oversaw quality assurance management and offered suggested recommendations.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Diagnosed malfunctions and directing support tickets to appropriate personnel for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Tourist Officer
Chhattisgarh Govt
Raipur
11.2014 - 12.2015
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Established positive relationships with tour members through fun and engaging conversation.
- Built personal relationships with guests to promote positive experiences.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Worked closely with management staff to create new and lucrative tours.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Planned and executed efficient tour routes by using maps and other navigational tools.
Lecturer
MATS University
Raipur
08.2011 - 09.2014
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Participated and led committee meetings to remain aware of developments in subject.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Implemented instructional technologies in course delivery to engage and educate students.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Applied innovative teaching methods to encourage student learning objectives.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Created materials and exercises to illustrate application of course concepts.
- Built strong rapport with students through class discussions and academic advisement.
- Designed and implemented various educational activities and programs to meet student needs.
- Taught diverse student population by employing various learning styles and abilities.
- Assessed students' progress and provided feedback to enhance learning.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Education
Bachelor Of Engineering - Aeronautical Engineering
Anna University (Hindustan College of Engineering)
Chennai 06.2010 - 12.2010
12th HSC - Maths-Biology
Chhattisgarh State Board
Raipur 05.2005 - 03.2006
Skills
Remedial Training Oversight
Technical Documentation
Change Management
Troubleshooting and resolution
Dependable and Responsible
Organization and Time Management
Effective communication
Resolution team engagement
Data collection and review
Written Communication
Interpersonal Communication
Problem-Solving
Decision-Making
Multitasking Abilities
Good Telephone Etiquette
Active Listening
Attention to Detail
Software
Jira(Atlassian)
ServiceNow
Pagerduty
Certification
ITIL V3
Timeline
Lead Engineer
Condenast
11.2021 - Current
PagerDuty- Incident Responder/ Foundational Practitioner
08-2021
Technical Lead Engineer
Innova Solutions
09.2016 - 11.2021
ITIL V3
09-2016
Tourist Officer
Chhattisgarh Govt
11.2014 - 12.2015
Lecturer
MATS University
08.2011 - 09.2014
Bachelor Of Engineering - Aeronautical Engineering
Anna University (Hindustan College of Engineering)
06.2010 - 12.2010
12th HSC - Maths-Biology
Chhattisgarh State Board
05.2005 - 03.2006