SolarWinds
Satya Kumar
Lead Engineer
Chennai
Summary
Seasoned Lead Engineer with a resourceful, hardworking and quality-driven mindset. Proactive in tackling issues to maintain operational status. Knowledgeable Lead Engineer adept at monitoring systems for operational changes and maintenance needs. Skilled planner, schedule manager and problem-solver with 6 plus years experience. Detail-oriented, organised and meticulous employee successful at managing multiple priorities with a positive attitude. Works at a fast pace to meet tight deadlines. Pursuing a new position with room for advancement.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Lead Engineer
Condenast
Chennai
11.2021 - Current
- Adhered to timelines to meet quality assurance targets.
- Received and prioritized service requests to optimize resources.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Provided input to team lead regarding areas for process and procedural improvement.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed planning criteria for integrating and enabling new technologies.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Developed work plans for various personnel roles based on strengths and talents.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Prepared action plans for problematic processes and assets.
Technical Lead Engineer
Innova Solutions
Chennai
09.2016 - 11.2021
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Produced reports on success rates and remedial requirements.
- Oversaw quality assurance management and offered suggested recommendations.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Diagnosed malfunctions and directing support tickets to appropriate personnel for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Tourist Officer
Chhattisgarh Govt
Raipur
11.2014 - 12.2015
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Established positive relationships with tour members through fun and engaging conversation.
- Built personal relationships with guests to promote positive experiences.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Worked closely with management staff to create new and lucrative tours.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Planned and executed efficient tour routes by using maps and other navigational tools.
Lecturer
MATS University
Raipur
08.2011 - 09.2014
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Participated and led committee meetings to remain aware of developments in subject.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Implemented instructional technologies in course delivery to engage and educate students.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Applied innovative teaching methods to encourage student learning objectives.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Created materials and exercises to illustrate application of course concepts.
- Built strong rapport with students through class discussions and academic advisement.
- Designed and implemented various educational activities and programs to meet student needs.
- Taught diverse student population by employing various learning styles and abilities.
- Assessed students' progress and provided feedback to enhance learning.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Education
Bachelor Of Engineering - Aeronautical Engineering
Anna University (Hindustan College of Engineering)
Chennai 06.2010 - 12.2010
12th HSC - Maths-Biology
Chhattisgarh State Board
Raipur 05.2005 - 03.2006
Skills
Remedial Training Oversight
Software
Jira(Atlassian)
ServiceNow
Pagerduty
Certification
ITIL V3
Timeline
Lead Engineer
Condenast
11.2021 - Current
PagerDuty- Incident Responder/ Foundational Practitioner
08-2021
Technical Lead Engineer
Innova Solutions
09.2016 - 11.2021
ITIL V3
09-2016
Tourist Officer
Chhattisgarh Govt
11.2014 - 12.2015
Lecturer
MATS University
08.2011 - 09.2014
Bachelor Of Engineering - Aeronautical Engineering
Anna University (Hindustan College of Engineering)
06.2010 - 12.2010
12th HSC - Maths-Biology
Chhattisgarh State Board
05.2005 - 03.2006
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