SATYA NARAYAN MISHRA

Diligent with background in customer support engineering. Proven track record of resolving complex technical issues and enhancing customer satisfaction through effective troubleshooting. Demonstrated problem-solving skills and strong communication abilities.

• Technical Support: Provide timely and effective technical support to customers during the pre-sales and post-sales processes.
  Troubleshoot and resolve customer issues related to our products and services.
• Collaboration with Sales Team: Work closely with the sales team to identify customer needs and present appropriate solutions.
  Assist in product demonstrations and presentations to potential clients.
• Customer Relationship Management: Build and maintain strong relationships with clients, ensuring their technical needs are met.
  Gather feedback from customers to improve product offerings and services.
• Training and Documentation: Develop and deliver training sessions for customers on product usage and best practices.
  Create and maintain technical documentation, FAQs, and user guides.
• Market Insights: Stay updated on industry trends and competitor products to provide relevant insights to the sales team.
  Participate in customer meetings to provide technical insights and support sales strategies.
  

With six and a half years of experience in the role of Customer Support Engineer, I have effectively integrated technical expertise with sales support to enhance customer experiences and drive revenue growth. My primary focus has been on understanding customer needs, providing tailored solutions, and fostering long-term relationships.

• Vocational training (Internship), Telecommunication department, Steel authority of India, 2018, Rourkela, Odisha
• HSE Training & Consulting Program Course Training, Bengaluru, Karnataka

• Father's Name: Late Simanchala Mishra
• Date of Birth: 03/17/97
• Gender: Male
• Nationality: Indian
• Marital Status: Unmarried
• Religion: Hindu