Satya Prakash
Store Manager at Senco Gold & Diamnd
Patna,BR
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Store Manager
Senco Gold And Diamond
1 2023 - Current
- Deals in Gold, Diamond and platinum Jewellery
- Converted under performer Branch to Top 10 Branch in India in Target Achievement wise in only 5 month
- Experience of conducting 3 Diamond Exhibition with 150% Target Achievement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Floor Manager
Tanishq
04.2021 - 01.2023
- Deals in Gold, Diamond and platinum Jewellery
- This store comes under Megastore of India whose annual turnover is above 200 crore
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Cash management, Team handling, Target achievement, problem solving related to client, RSO, cashier, account, offer, Discount are my main profile.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 75 employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
Store Manager
Patna Hira Panna Alankar Jewellers
09.2016 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage a Team of 7 member for smooth function of the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Owner
JP ALANKAR JEWELLERS
05.2012 - 08.2016
- Retail Showroom of Gold and Silver Jewellery
- Manufacturer and Order Supplier of Gold and Silver Jewellery.
- Family business run by family member only.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Conducted target market research to discover customer needs and analyze competitor trends.
Branch Manager
Arohan Financial Services Ltd
12.2010 - 04.2012
- Recruited and hired new Branch Employees
- Deals in Microfinance and provide micro loan by making group of the working women only.
- Manage a team of 7 member for smooth operation of the Branch.
- Collection of EMI through our collection team
- Resolving any dispute occur during collection and disbursement of Loan in the field
- Consistently complied with company policies and government regulations
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty
- Consistently increased sales by developing key customer relationships
- Conducted surveys of customer feedback
- Executed loan origination process, including ordering credit reports, appraisals
- Proactively identified and solved complex strategy problems that impact sales management and business direction.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Contract Executive
HDFC Bank Ltd.
12.2007 - 10.2010
- Achieve monthly target
- Login complete file to disburse loan in one short
- Managed relationships with customers through consultative sales techniques to attain individual sales goals.
- Improved contract negotiation outcomes by skillfully assessing client needs and building rapport.
Education
M.A (ECONOMICS) -
Magadh University
B.A (ECONOMICS) - undefined
Magadh University
I.SC (MATH) - undefined
BIEC
MATRICULATION - undefined
NOS
Skills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Store operations
Problem-Solving
Inventory Management
Hobby
Working on Computer, Playing Chess, Listening to Music
Mobilenumber
8292797228
Personal Information
- Father's Name: SHRI JAMUNA PRASAD
- Date of Birth: 12/30/1984
- Marital Status: MARRIED
Caste
Goldsmith
Training
- Expert in making PROJECT REPORT, FINANCIAL PROJECTION REPORT, SURVAY REPORT
- Experience of Establishing Two Branch ARRAH & BIHIYA In Arohan Financial Services Ltd.
- DCA (MS office) from VAIDIC COMPUTER EDUCATION, Patna in 2002.
- Typing speed of 30-35wpm
Disclaimer
I do hereby declare that the information given above is correct to best of my Knowledge.
Certification
[Gold Auditor], [Sonal Gold Institute] - [3 Month]
Timeline
[Diamond ] by GIA - [1 Day]
03-2024
Floor Manager
Tanishq
04.2021 - 01.2023
[Gold Auditor], [Sonal Gold Institute] - [3 Month]
07-2020
Store Manager
Patna Hira Panna Alankar Jewellers
09.2016 - 03.2021
Store Owner
JP ALANKAR JEWELLERS
05.2012 - 08.2016
[UZZALA-Leadership Programme] Training - [7 Days]
05-2011
Branch Manager
Arohan Financial Services Ltd
12.2010 - 04.2012
Contract Executive
HDFC Bank Ltd.
12.2007 - 10.2010
Store Manager
Senco Gold And Diamond
1 2023 - Current
M.A (ECONOMICS) -
Magadh University
B.A (ECONOMICS) - undefined
Magadh University
I.SC (MATH) - undefined
BIEC
MATRICULATION - undefined
NOS
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