Satya Prakash
Muzaffarpur
Summary
Systems Engineer at TCS with expertise in troubleshooting complex issues and enhancing system performance. Proven ability to implement effective solutions using Microsoft SQL Server and foster strong customer relationships. Adept at root cause analysis and collaborating with teams to ensure optimal system functionality and 24/7 availability.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer in Retail Domain
TCS
Kolkata
01.2021 - Current
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Monitored system performance metrics to proactively address potential issues.
- Recommended system enhancements and upgrades to support evolving business needs.
- Monitored ticketing system queues for incoming requests from customers.
- Documented support interactions in the ticketing system for future reference.
- Maintained knowledge base by updating articles with new solutions and procedures.
- Coordinated with vendors and external support teams to resolve third-party software issues.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
Skills
- Microsoft SQL server
- Teradata SQL
- Azure cosmos DB
- Azure monitor
- Azure Application Insights
- Java
- Python
- Troubleshooting systems
- Ticketing management
- Customer relationship management
- Technical documentation
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Root cause analysis
- Complex issue resolution
- Critical thinking
- Organizational skills
- Troubleshooting
Education
Bachelor of Science - BCA
L.N. Mishra College of Business Management
Muzaffarpur01-2020
Intermediate -
SNS College Muzaffarpur
Muzaffarpur01-2017
Matriculation -
MRS High School Maniyari
Muzaffarpur01-2015
Languages
English
First Language
Hindi
Proficient (C2)
C2
Strenghts
- Punctual
- Proactive
- Hard-working
- Ability to learn new things
Timeline
Technical Support Engineer in Retail Domain
TCS
01.2021 - Current
Bachelor of Science - BCA
L.N. Mishra College of Business Management
Intermediate -
SNS College Muzaffarpur
Matriculation -
MRS High School Maniyari
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