Satya Ranjan Behera
Summary
Dynamic Project Manager and solution designer with 18+ years of experience in driving complex, high-impact initiatives, designing, developing and managing CRM solutions. Technical Expertise in Agile methodologies, Siebel EAI, Siebel Scripting, Workflows, Siebel Application Configuration, Oracle SQL, PL/SQL, Siebel Rest API, Siebel Open UI etc. Core Knowledge of Oracle Siebel CRM in areas of Siebel eCommunications, Siebel Call center, Siebel Sales , consumer goods and Banking industry. Extensive knowledge in Siebel RODOD architecture. Skilled in Siebel CRM solution designing, leading a team, Order management account management, service management. Very good working knowledge in Siebel development process and integration framework using EAI technologies i.e MQ, JMS,HTTP, Web services, Rest API. Experienced in Scaled Agile way of working using CI&CD tools i.e Jenkins, git, bitbucket, source tree. Adept at leading cross-functional teams and leveraging emerging technologies to optimize business processes and enhance organizational agility. Extensive experience in Agile/Scrum development and Devops practice
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Consultant
TCS
04.2021 - Current
- Run follow-up reviews after project completion or at key Intermediate stages
- Capture, document and share the lessons learned.
- Project Management for CRM related projects.
- Closely work with business users to understand their needs.
- Regular update the CRM Program and Roadmap to reflect the business needs, priorities, reconcile it with IT budget and key business systems lifecycle.
- Responsible for requirements gathering, conducting client meetings, documenting functional requirement and test plans.
- Responsible for proposing solutions for business user's issues.
- Coordinated business analysis tasks with internal IT groups through all stages of the project.
- Saudi National Bank, Jeddah, Saudi Arabia: June 2024 to till date
Saudi Telecom Company
04.2021 - 05.2024
- Lead cross-functional teams to deliver IT projects on time and within budget.
- Implement agile methodologies to enhance project efficiency and team collaboration.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for client businesses.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Developed strong relationships with clients, fostering trust and ensuring long-term partnerships.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Developed comprehensive end-to-end solution design documents.
Tech Specialist(Solution designer)
Techmahindra Ltd
10.2018 - 04.2021
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased efficiency through thorough analysis of existing systems and identification of areas for improvement.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Telia, Sweden : October 2018 to April 2021
Tele2
01.2016 - 10.2018
- Supervised deployments and provided troubleshooting and user support.
- Estimated work hours and tracked progress using Scrum methodology.
- Assist other developers in resolving issues by providing guidance and training.
- End to end solution discussion with different teams.
- Intricate knowledge of the Siebel architecture and framework including the configuration and use of Siebel workflow, Siebel communications and Siebel EAI, RestAPI.
- Provide necessary support during system, integration and performance testing.
- Conducted design reviews, provided technical help to junior members.
- Presenting the functionality in front of Central European team architect and getting approval for the system design document.
- Tele2,Sweden : Jan 2016 to October 2018
Team Lead
Accenture India Pvt Ltd
11.2013 - 01.2016
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Providing functional knowledge to team and helping the production support team if any functional gap.
- Prepared of System design document and interaction with client for finalizing the requirement.
- PCH (Pfizer Commercial Healthcare),USA : Sept 2014 to Jan 2016
France Telecom - Orange
11.2013 - 08.2014
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
- Troubleshot issues during software deployment phases ensuring successful implementation of CRs.
- Championed agile methodologies for project management, fostering a culture of adaptability and continuous improvement among team members.
- Designed complete solution architecture tailored to specific end-user needs.
- France Telecom - Orange,Spain : Nov 2013 to Aug 2014
Senior Consultant
Capgemini India Pvt Ltd
05.2010 - 11.2013
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various siebel modules.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Designed solution documents to meet specific end-user needs.
- Prepared system diagrams and flow charts to support problem analysis.
- Implementing the Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
- Integrating siebel application with external systems through IBM MQ Series middleware using EAI MQSeries Transport, Integration objects and EAI Business Services.
- Telenor,Norway : May 2010 to Nov 2013
Technical Associate
Techmahindra Ltd
06.2008 - 05.2010
- Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
- Interaction with clients for various requirements and giving the solution for defects/CR.
- Understanding the Functional requirements, translating the same to Lower Level Design documents.
- Managing the offshore development and providing consistent visibility to the Onsite team on the status of Development / Defect Fix.
- Expedio RM/OM, UK : Expedio RM/OM
ANDES Transformation
07.2008 - 09.2009
- Improved software efficiency by troubleshooting and resolving coding issues.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Updated old code bases to modern development standards, improving functionality.
- Optimized application performance by conducting regular code reviews and refactoring when necessary.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- Documented technical workflows and knowledge to educate newly hired employees.
- Increased development speed by automating repetitive tasks using scripts and tools.
Software Engineer
Swash Convergence Technologies
05.2005 - 06.2008
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Implementation of user functionality using different Siebel techniques like scripts, workflow, data mapper,VBC,EBC,Run time events etc.
- Sales Automation,McPherson Manufacturing Corp, USA: April 2007 To June 2008
Siebel Sales and Call Center,Fair Isaac
05.2005 - 03.2007
- Improved software performance by identifying and resolving bottlenecks in the code.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across thr projects handled by the team.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Conducted regression testing and submitted observations to development team.
- Identified and documented project changes in company portal.
- Coordinated with deployments team for new Changes, feature updates and fixes.
Education
Bachelor of Engineering - Computer Science
GHTM, UTKAL University
08.2004
Skills
- Technical Skills
- CRM: Siebel CRM,SFDC
- Processes & Tools: Agile, Scrum, JIRA, Visual Studio, SQL Developer, SVN,HP QC
- Web: HTML, CSS, JavaScript, SOAP, REST, JSON, JSP
- CI/CD Tools: Bamboo, Bitbucket, Jenkins
- Messaging: IBM WebSphere MQ, JMS
- Additional Languages: C, JavaScript, Siebel eScript / VB script, SQL, PL/SQL, Shell script, Python, Node JS,MS Power BI, Rest API
- API Management: Swagger
- API Testing: Postman, JMeter, SOAP UI
- Siebel Web Services
- Performance Tuning
- Soft Skills
- Project Planning and Management
- Agile and Waterfall Methodologies
- Leadership and Team Management
- Communication and Presentation Skills
- Collaboration and Cross-Functional Coordination
- Problem Solving and Critical Thinking
- Adaptability and Flexibility
- Time Management and Prioritization
- Decision Making and Strategic Planning
Certification
- Salesforce.com certified Administration certification.
- Salesforce.com certified Sales Cloud Consultant certification.
- Extending Oracle Sales Cloud with Oracle Platform-as-a-Service conducted by ORACLE.
CORE STRENGTHS IN
- Highly skilled Siebel Designer and developer with experience in designing, developing, testing, and implementing applications using Siebel tools.
- Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools.
- Extensive working experience in areas of Call Center, Sales, tele communication and banking applications.
- In depth Knowledge on the Business Processes of Accounts, Contacts, Service Requests, Order Management, Trouble Tickets, Assets etc.
- Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve project completion on-time.
- Excellent Siebel development skills in implementing Siebel Declarative Configuration alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events, Business Services.
- Experience in Siebel administration skills on installing Siebel servers, configuring object managers and other server components, repository import and export process, srf change, generating browser scripts, restarting Siebel servers and web servers.
- Experienced in Siebel EAI - Integration Workflows, Web Services, JMS Transport services, HTTP Transport services, Integration Objects, EAI Adapters, EAI Value Lookup Maps, EAI Transport Adapters, VBC’s & EBC’s.
- Expertise in Siebel CRM 22.1 version with Siebel web tools, SMC, Application migration, Siebel test Automation.
- Extensive experience in Agile/Scrum development and Devops practice.
- Good experience in Siebel Rest API and Amazon AWS S3 and SNS service, CI&CD tools like Jenkins, Git, Bit bucket.
- Good exposure to NodeJS for integrating Siebel Rest API with AWS service.
- Knowledge and exposure to Salesforce.com and python coding.
PERSONAL INFORMATION
- Date of Birth: 05/02/83
- Gender: Male
- Nationality: Indian
Timeline
Associate Consultant
TCS
04.2021 - Current
Saudi Telecom Company
04.2021 - 05.2024
Tech Specialist(Solution designer)
Techmahindra Ltd
10.2018 - 04.2021
Tele2
01.2016 - 10.2018
Team Lead
Accenture India Pvt Ltd
11.2013 - 01.2016
France Telecom - Orange
11.2013 - 08.2014
Senior Consultant
Capgemini India Pvt Ltd
05.2010 - 11.2013
ANDES Transformation
07.2008 - 09.2009
Technical Associate
Techmahindra Ltd
06.2008 - 05.2010
Software Engineer
Swash Convergence Technologies
05.2005 - 06.2008
Siebel Sales and Call Center,Fair Isaac
05.2005 - 03.2007
Bachelor of Engineering - Computer Science
GHTM, UTKAL University
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