Summary
Overview
Work History
Skills
Timeline
Generic

Satyaa Suthan B.Ma

Senior Group Leader - RCM operation
Chennai,TN

Summary

A competent RCM professional and team player with overall 13.3 years of experience with knowledge on physician and hospital billing with a track record of scaling teams and enhancing workflows , driving quality improvement, and fostering team growth. Excels in operations management and mentoring, achieving significant client satisfaction and operational efficiencies.

Overview

13
13
years of professional experience

Work History

Senior Group Leader

Access Healthcare
04.2022 - Current
  • Handled two sub projects in the process to standardize the work flow based on Insurance reverification and Holistic claim review.
  • FTE increased for Insurance reverification project from 5 to 10.
  • FTE increased for Holistic claim review from 10 to 25.
  • Sharing MTD performance to the team based on production and quality.
  • Appreciating and Identify best performers guiding them to next role by providing additional task.
  • Providing daily feedbacks to the users based on the error received from the quality team.
  • Prepared MBR deck for the client review based on Volume vs worked.
  • Tracking payment report based on new Insurance reverification.
  • Developed strong relationships with clients through exceptional communication skills and strategic problem-solving, leading to increased customer satisfaction.
  • Prepared CTQ for quality team based on the new sub projects.
  • Managed cross-functional teams to deliver complex projects on time.
  • Built a high-performing team by recruiting top talent and cultivating a collaborative work environment that fostered innovation and growth.
  • Assisting training team to develop the workflow and presented the same to client
  • Led the successful completion of numerous projects by effectively allocating resources, managing risks, and communicating progress updates to stakeholders.
  • Maintained KRA based on the required company norms

Process Lead

Omega Healthcare
05.2021 - 03.2022
  • Handled a project of 36 and increased to 92 based on performance.
  • Worked on process involving Authorization Verification and patient Document upload.
  • Daily connect with client based on the previous day performance.
  • Prepared weekly deck based on team performance on production and Quality.
  • Prepared Monthly deck showcasing the findings, suggestion , trends and team performance.
  • Assisted the application team in creating a workspace tool for allocation, tracking performance and decision making tool.
  • Managed quality assurance initiatives.
  • Mapped process workflows to enhance understanding of process.
  • Identified opportunities for continuous improvement through data analysis and process evaluation.
  • Scheduled appropriate number of employees to efficiently meet deliverables.

Team Lead

Omega Healthcare
09.2018 - 05.2021
  • Monitored daily work allocation based on the volume received
  • Worked on end to end process addressing overall claim
  • worked on different process based on AR denials, Eligibility verification ,Credit balance and Appeals.
  • Efficiently utilizing the team members to meet the deliverables on daily basis.
  • Addressing client emails on daily basis.
  • Handled multi sub clients and made sure required SLA was met
  • Addressing the team on daily team huddles.
  • Conducting Weekly connect with BTQ users based on the findings for non performance and sharing feedbacks to users on how to improve on quality and production.

Process Coach

Omega Healthcare
09.2017 - 08.2018
  • Created workflow for the process.
  • Conducted OJT for the new hiring .
  • Conducted refresher training to team based on the quality findings.
  • Conducted weekly assessment for the team.
  • Created a question bank based on the process work flow.
  • Interaction with client from the project start date.
  • Focus training on bottom performance.
  • Reports to monitor the bottom performance users.


Quality Assurance Analyst

Omega Healthcare
06.2016 - 08.2017
  • Presenting data to stake holders based on the user quality.
  • Presenting data to stake holders based top error parameters.
  • Identifying gaps to address the major error.
  • Reduced top error parameter by preparing checklist for users.
  • Focus audit and allocation of accounts for the bottom performance to improve the quality.
  • RCA for the top error categories.
  • CAPA for the top error categories.

Senior Executive

Omega Healthcare
06.2013 - 05.2016
  • Joined as senior executive in Omega.
  • Worked on multiple sub clients in physician billing.
  • Exceeded expectation on deliverables for production and quality.
  • Worked on high dollar and 180+ denial claims addressing towards resolution.

Junior Executive

Miramed Ajuba
06.2011 - 05.2013
  • Joined as fresher on Ajuba
  • Initially worked on recently billed claims
  • Addressed claims based on Auth,Timely filing and Maximum benefits denials mostly on commercial payers.

Skills

    Worked on Physician and Hospital billing

    Team Management

    Quality Improvement

    Operations Management

    Customer Focus

    Mentoring abilities

    Attention to details

    Time Mangement

Timeline

Senior Group Leader

Access Healthcare
04.2022 - Current

Process Lead

Omega Healthcare
05.2021 - 03.2022

Team Lead

Omega Healthcare
09.2018 - 05.2021

Process Coach

Omega Healthcare
09.2017 - 08.2018

Quality Assurance Analyst

Omega Healthcare
06.2016 - 08.2017

Senior Executive

Omega Healthcare
06.2013 - 05.2016

Junior Executive

Miramed Ajuba
06.2011 - 05.2013

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Satyaa Suthan B.MaSenior Group Leader - RCM operation