Satyabati Bhotra

• Designing and implementing cloud-based infrastructure solutions with a focus on scalability, automation, and security.
• Managing integrations across Microsoft Power Platform, Azure, and data services to support enterprise BI and analytics.
• Overseeing infrastructure governance, monitoring, and capacity planning for hybrid environments.
• Leading the adoption of best practices in automation, identity management, and performance optimization.
• Designing and implementing cloud-based infrastructure solutions with a focus on scalability, automation, and security.
• Managing integrations across Microsoft Power Platform, Azure, and data services to support enterprise BI and analytics.
• Overseeing infrastructure governance, monitoring, and capacity planning for hybrid environments.
• Leading the adoption of best practices in automation, identity management, and performance optimization.

• Managed the enterprise-level Power BI platform, overseeing on-premises data gateways, configuration, and capacity planning.
• Implemented workspace governance, lifecycle management, and content certification.
• Spearheaded the successful migration of over 2,500 legacy SAP BusinessObjects reports to Power BI, ensuring a 25% improvement in data accuracy and visual consistency.
• Revamped report scheduling functionality by utilizing Power Automate, leading to a 30% reduction in manual effort and seamless automation.
• Collaborated with Microsoft Premium Support to troubleshoot performance issues, resulting in a 20% improvement in system uptime and effective monitoring of capacity metrics.
• Provided guidance to dashboard developers on best practices for DAX, workspace design, and dataset performance, leading to a 15% improvement in report performance and user experience.
• Implemented access control policies, Row-Level Security (RLS), and workspace governance frameworks to ensure data security and compliance with regulatory standards.
• Supported the integration of Power BI with Power Automate and Power Apps to streamline workflows, leading to a 30% improvement in overall productivity and process efficiency.
• Designed and enforced row-level security (RLS), sensitivity labels, and access policies for compliance.
• Optimized dataset refresh cycles, report dissemination, and administrative functions through Power Automate, XMLA, and PowerShell.
• Monitored capacity metrics, refresh failures, and performance bottlenecks, optimizing refresh times by 25%.
  Collaborated with developers to ensure DAX performance optimization, semantic model design, and report efficiency.
• Integrated Power BI reports into Power Apps, SharePoint, and external portals via REST APIs and service principals.
  Managed app workspaces for different business units, ensuring self-service BI adoption.
• Conducted end-user training sessions on Power BI usage, workspace management, and governance.
• Created audit logs and compliance reports for leadership using Power BI Admin APIs.
• Supported paginated reports deployment for financial reporting workflows.

• Established and maintained the BusinessObjects 4.3 environment, encompassing Web Intelligence, and Crystal Reports.
• Implemented role-based access controls (RBAC) to enhance data security and compliance.
• Led the upgrade of BO tools to the latest versions, minimizing downtime, and ensuring system stability.
• Monitored server performance to identify and resolve bottlenecks, improving query efficiency.
• Conducted root cause analyses for recurring issues, significantly reducing incident recurrence.
• Developed and managed technical documentation covering configurations, processes, and user guides.

• Provided 24/7 support for critical healthcare systems, ensuring adherence to SLAs and maintaining uninterrupted operations.
• Resolved high-priority issues by utilizing advanced monitoring tools and implementing root cause analysis techniques.
• Facilitated secure data exchanges through proficient use of SFTP and automation tools like Control-M and Axway.
• Authored incident reports and troubleshooting documentation for knowledge management.

• Handled Priority 1 (P1) and Priority 2 (P2) incidents, with a focus on rapid service restoration and SLA compliance.
• Managed major incident bridges, coordinating with cross-functional teams, and vendors to resolve critical outages.
• Proactively monitored IT infrastructure and applications, identifying anomalies before they escalated.
• Implemented standard escalation procedures, ensuring swift action, and minimizing downtime.
• Acted as a single point of contact (SPOC) during critical incidents, maintaining effective communication with technical teams, and senior management.
• Prepared incident reports and executive summaries for leadership teams.
• Supported planned and unplanned outage management, minimizing business impact.
  • Maintained detailed incident logs and metrics, providing insights for process improvements.

• Provided L1/L2 IT support to over 1,000 users across multiple locations.
• Handled incidents, requests, and access issues via ServiceNow, Manage Engine, and JIRA within SLA.
• Improved ticket resolution time by designing a structured knowledge base for recurring issues.
• Managed user accounts and permissions in Active Directory, Exchange, and application systems.
• Delivered remote desktop troubleshooting for Windows OS, MS Office, VPN, and printer issues.
• Coordinated with higher-level support teams for unresolved cases, ensuring SLA compliance.
• Created shift rosters for 24/7 coverage, improving support efficiency and response time.
• Mentored junior analysts, improving team KPIs and first-call resolution rate.
  

Acquired foundational skills in application development using C# and ASP.NET within .NET Framework.
Gained expertise in SQL Server for database design, query optimization, stored procedures, and performance tuning.