Satya Bharadwaj Mylavarapu
System Operations Associate
Hyderabad,TG
Summary
Knowledge and experience in SQL, Unix, Oracle DB and Autosys monitoring the batch process in Production environment.
Trained and certified Lean and Six Sigma specialist with excellent knowledge in Lean tools like 5S, Kaizen, Jidoka and other techniques. Strategic Group Mapping and evaluation of market and competitors. Five Forces framework and Value chain analysis.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
System Operations Associate
WellsFargo International Pvt Ltd
Hyderabad, Telangana
10.2021 - Current
- Monitored the batch process using tools like ITRS, Abnitio.
- Good knowledge of SQL, Unix Shell scripting and Autosys and monitored jobs carrying out BAU on daily basis.
- Improved operations through consistent hard work and dedication.
- Responsible for prioritization of incidents ensuring the incidents are completed in a timely and high-quality manner
- Resolved client queries as per the SLA’s defined in the contract
- Accessed and maintained internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Maintain and update self-help documents for customers to speedup resolution time.
- Good understanding of ITSM tools like ServiceNow & Jira for service management processes such as Incident, Request, Change & Problem management processes.
- Coordinate with L3 and development team and provide and implement solutions.
- Participated in Prod/BCP activities which were scheduled and carried out smoothly.
- Sending our regular health checks of the batch to all the stack holders of the production.
Process Associate
Genpact India
Hyderabad, India
08.2018 - 10.2021
- Was part of a pilot team of an internal project related to shell scripting in testing a ticketing tool
- Supported by raising tickets for the issues pertaining to the tool
- Responsible for gathering troubleshooting issues and summarizing them into a weekly report for management
- Part of Google Play Store team, processing the requests of the customers and resolving queries related to Google Play and Pay
- Manage everyday work activities and informed supervisor appropriately
- Coordinate with team members and ensure achievement of all team objectives and goals like maintaining the AES and SLA
- Maintaining CSAT by providing best customer support and also adhering to the policies
- Analyze all issues of clients and provide effective resolutions for same on time
- Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients
- Ensure optimal level of customer services 24*7
Direct Sales Agent
First Abu Dhabi Bank
02.2018 - 05.2018
- Identifying the customers by different ways like Cold Calling, Tele calling, Social Networking and by using various other sources
- Based on the requirements of the customers, explaining the product best suitable in order to meet their requirements
- Raising leads and following up with the customers and collection, verification and maintaining of their documents till the submissions are made
- To carry on with the process of selling till the file is approved and the card is activated
- Giving up to date information of the status of the application to the customer
- Meeting the targets set by the manager.
Business Development Executive and Co- Founder
Juncjam
Hyderabad, Telangana
05.2015 - 11.2017
- Identifying new growth strategies, designing and implementing with a team of Four people
- Took care of user experience, maintenance and catalogue management of web-portal
- Effective analysis for enhancements to the existing portal/ catalogue
- Built long-term relationships with new and existing customers and arranging meeting with the prospective customers
- Dealing with third party clients/vendors for integrations and legal governance
- Maintaining the accounts of long terms customers and after sales support to the new and existing customers
- Took an active role in Inventory/ warehouse handling and supply chain management functionalities
- Online seller on major ecommerce players such as Flipkart, Snap deal, Askmebazaar, Kindercart and Amazon as a part of business strategy and development.
Contact Center Agent and Sales
Dunia Finance LLC
Dubai, United Arab Emirated
07.2013 - 02.2015
- Used CRM software for analyzing consumer database and in enhancing the product listings through recommendations on marketing, sales and customer service initiatives
- Helping the company to build and maintain the customer loyalty that underpins long-term revenue and profitability
- Creating reports for colleagues in sales, marketing and customer service, helping them to make more effective decisions
- Recommend different types of direct marketing campaigns for specific market sectors
- Analyze the requirements for product enhancements/cross-selling/down-selling/ up-selling and recommend the analysis to Sales department.
Business Consultant
Sunitha Management Advisors
07.2010 - 03.2012
- Analyze the information from the customers about their wants and needs and explaining about the services being offered
- Provide the best grade of service
- Outline areas where customer and association can get profit
- Relationships with suppliers are established and developed for promoting the business
- Research and analyze specific to the client assignment or as part of the development of their own skills or specialists knowledge
- Responsible for collecting the information required for different projects and maintaining records
- Thorough understanding of business requirements and formulate them into detailed functional requirement documents
- Facilitating the customers with different suggestions and ideas and maintaining relationships with the clients to promote the business
- Facilitate brain storming sessions to discuss and document new user requirements and conduct meetings with users to discuss solutions and develop scenarios.
Education
Post Graduate - International Business Management (Marketing
Heriot-Watt University
DIAC, Dubai 08.2012 - 08.2013
Bachelor of Technology - Chemical Engineering
Vellore Institute of Technology University
Vellore 08.2004 - 07.2008
Skills
Certified Six Sigma Green Beltundefined
Additional Information
- Skype: bharadwaj.mylavarapu , Highest qualification Post Graduate in International Business Management (Marketing) Heriot-Watt University
Timeline
System Operations Associate
WellsFargo International Pvt Ltd
10.2021 - Current
Process Associate
Genpact India
08.2018 - 10.2021
Direct Sales Agent
First Abu Dhabi Bank
02.2018 - 05.2018
Business Development Executive and Co- Founder
Juncjam
05.2015 - 11.2017
Contact Center Agent and Sales
Dunia Finance LLC
07.2013 - 02.2015
Post Graduate - International Business Management (Marketing
Heriot-Watt University
08.2012 - 08.2013
Business Consultant
Sunitha Management Advisors
07.2010 - 03.2012
Bachelor of Technology - Chemical Engineering
Vellore Institute of Technology University
08.2004 - 07.2008
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