Satyabrata Behera
Front Office Executive
Bhadrak,Odisha
Summary
Innovative and disciplined Front Office Executive with 5 years of experience for hospitality industry. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Front Office Executive
Surat Marriott Hotel
Surat, Gujarat
02.2022 - Current
- Overseeing office inventory activities by ordering and requisitions and stocking.
- Establishing workflow processes, monitoring daily productivity and implementing modifications to improve overall performance of team members.
- Updating and generating reports for company database.
- Coordinating for office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and implemented standard operating procedures for records handling.
- Assisted coworkers and staff members with special tasks on daily basis.
- Exploring GXP more thoroughly.
- Meeting with guest and elevating their experience.
- Leading the team towards achieving GV goal.
- Keeping track of mobile scores and GXP cases.
- Setting up process and motivating the team members to follow the same for the smooth operation.
- Preparing duty rosters, vacation planning and scheduling public holiday for staffs
Guest Service Supervisor
Radisson Blu
Kochi, Kerala
01.2020 - 02.2022
- Check guest in and out, in an efficient and friendly manner according to hotel policy and procedures
- Assure guests are assigned types of rooms as requested and correct rate is charged
- Settle bill accurately through credit card, cash or established payment method
- Block & Pre-assign rooms for arrivals to ensure proper handling of VIP's, Groups and Special Attention Guests
- Co-ordinating with housekeeping for the arrival rooms
- Providing VIP Amenities as and when required for the Radisson Rewards Members and VIP Guests
- Accept reservations, changes and cancellations in the absence of Reservations/Revenue
- Answer guest calls and direct them appropriately
- Maintaining Guest Feedback in profile notes, as well as maintaining Incident Report, Make It Right Report & Own It Solve It
- Report on everyday basis
- Dealing with the guest constructive feedbacks
- Making necessary pre-auditing & post auditing reports
- Checking rates for each room before night audit to ensure all rates are correct as per reservation
- Making of performance analysis report at end of the month for the entire team
- Review Log Book entries from previous shifts and actions as necessary, Lead Daily Pre-Shift briefings and de-briefings
- To follow up with team for the C-Form arrival & departure entries on a shift wise
- Staff Motivation, building excellent team culture
- Handling the shift as in shift In-charge, in absence of managers supervising and acting as a Duty Manager for the shift
- Provides training on the brand based topics for the Associates as and when required
- Well versed with Check-in & Check-outs
- Answer guest calls and direct them appropriately
- Cashier auditing
- Night auditing
- Making necessary pre-auditing and post auditing reports
- Accept reservations, changes and cancellations in the absence of Reservations
- Arranging vehicles for pickup and drop services in the absence of Concierge
- Handling group arrivals and departure
- Arranging welcome corner, Grab and Run,
- Handling the shift as in shift In-charge, in absence of managers supervising and acting as a Duty Manager for the shift
- To make & To follow up with the C-Forms on a shift wise
Sr. Front Office Associate
Radisson Blu Hotel
Ranchi, Jharkhand
09.2018 - 12.2019
Guest Service Associate
Radisson Hyderabad Hitec
Hyderabad, Telengana
10.2016 - 02.2018
On Job Training
ITC FORTUNE MURLI PARK
Vijayawada, Andhra Pradesh
04.2016 - 08.2016
Industrial Trainee
Radisson Hyderabad Hitec
Hyderabad, Telengana
04.2015 - 09.2015
Education
Bachelor Degree in Tourism & Hospitality Services - Tourism &Hospitality Services
Utkal University of Culture
Bhubaneswar 06.2014 - 03.2017
Higher Secondary -
Bhadrak Junior College
Bhadrak 09.2012 - 04.2014
Secondary -
Bagurai High School
Bhadrak 08.2009 - 03.2010
Skills
Payment methodFront Office
Credit and collections
Documentation and control
Relationship building
Hobbies
Listening Music,Playing Cricket,Travelling,Photography,Bike Touring,Watching News
Additional Information
Fathers Name- Mr. Sudhakar Behera
DOB- 26/06/1995
Date:
Place:
Timeline
Front Office Executive
Surat Marriott Hotel
02.2022 - Current
Guest Service Supervisor
Radisson Blu
01.2020 - 02.2022
Sr. Front Office Associate
Radisson Blu Hotel
09.2018 - 12.2019
Guest Service Associate
Radisson Hyderabad Hitec
10.2016 - 02.2018
On Job Training
ITC FORTUNE MURLI PARK
04.2016 - 08.2016
Industrial Trainee
Radisson Hyderabad Hitec
04.2015 - 09.2015
Bachelor Degree in Tourism & Hospitality Services - Tourism &Hospitality Services
Utkal University of Culture
06.2014 - 03.2017
Higher Secondary -
Bhadrak Junior College
09.2012 - 04.2014
Secondary -
Bagurai High School
08.2009 - 03.2010