Satyabrata Dash
Consultant, People Operations
Bengaluru
Summary
Experienced HR Shared Services/Operations Consultant with 4.5+ years of global experience supporting Fortune 500 clients and skilled in end-to-end Hire-to-Retire processes, HRIS management (Workday, SAP, Oracle HCM, ADP), and employee relations across multi-country operations. Known for global operations, process optimization, SOP governance, and precise HR data management, driving improved efficiency, compliance, and employee experience. Proven track record in leading multi-country transitions, strategic HR projects, and stakeholder engagement, achieving up to 30% workflow efficiency improvements and measurable retention gains. Recognized for fast adaptation to changing tools/processes and creating stakeholder impact, delivering high-quality, scalable HR solutions in complex, global environments.
Overview
4
4
years of professional experience
8
8
Certifications
Work History
Consultant, People Consulting
Ernst & Young (EY)
09.2023 - Current
- Lead and SME for Hire-to-Retire (H2R) operations covering onboarding, job changes, promotions, payroll, benefits, exits, and case management via Workday, SAP, and ServiceNow.
- Managed HR operations across 8+ countries with 100% SLA compliance, and executed 3,000+ HR transactions (onboarding, offboarding, payroll) with zero data errors, ensuring payroll precision and compliance.
- Collaborated with global stakeholders (People Partners, CoEs, HRBPs) across 10+ countries, ensuring 100% SLA adherence, and 98% data accuracy in HR service delivery.
- Governed 60+ SOPs and process documents, enhancing process consistency by 30%, and reducing rework by 20% across global operations.
- Led multi-country transitions from affiliates like Conduent and Novartis, completing them on time, with zero disruptions, and improving efficiency by 25% post-stabilization.
- Drove process re-engineering initiatives, improving efficiency by 30%, reducing case resolution time by 35%, and optimizing costs by 15%.
Employee Relations Specialist
Akraya Inc.
01.2023 - 09.2023
- Served as the primary HR contact for over 300 US-based consultants supporting clients, including Walmart, Tesla, and Amazon, managing the full employee lifecycle.
- Handled onboarding (I-9s, background checks), payroll inputs, benefits, and separations via Oracle HCM, ADP, Beeline, and Fieldglass, ensuring 99.8% accuracy, and 100% compliance.
- Resolved 97% of employee relations (ER) cases within SLA, reducing escalations by 35% through proactive communication and policy guidance.
- Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
- Partnered with 25+ hiring managers and business leaders, conducting regular engagement sessions that boosted consultant retention by 15%, and improved satisfaction scores.
- Led 3+ strategic HR projects in process design, performance management, and cross-functional innovation, increasing operational efficiency by 25%.
- Conducted ER trend analysis across business units to identify risk areas, helping to reduce voluntary attrition by 12%.
- Collaborated with internal teams to align HR practices with client expectations, enhancing delivery quality, and compliance standards.
HR Employee Relations Associate
Collabera
11.2021 - 01.2023
- Served as the single HR point of contact for a 650+ consultant workforce across Wells Fargo (U.S. East, Central, Pacific), Citi bank and other Fortune 500 clients, managing end-to-end HR operations and employee relations.
- Oversaw the entire employee lifecycle: onboarding, payroll, benefits, compliance, and separations, ensuring 100% process accuracy and SLA adherence.
- Maintained and audited HRIS data across Oracle HCM, ADP, Fieldglass, and Beeline, driving data integrity and operational reliability.
- Resolved employee queries and ER cases with strong issue ownership, reducing escalation rates by 25%, and improving satisfaction scores.
- Partnered with client-side leaders and internal teams to align HR service delivery with business goals and compliance standards.
- Assisted in implementing change management strategies that resulted in less resistance from impacted employees.
Education
Bachelor of Arts - Economics
Ravenshaw University
CuttackCBSE Class XII -
BJEMS
BhubaneswarCBSE Class X - undefined
GSREMS
Skills
Workday HCM, EIB, Security
SAP HCM/SuccessFactors ServiceNow Oracle HCM
MS Office Suite Teams Outlook Excel Analytics Power BI
Documentation: Confluence, SharePoint, EY Helix
Global HR Operations Hire-to-Retire Lifecycle Management
Process Re-engineering & Continuous Improvement HRIS Data Governance & Audit
Employee Relations & Case Management HR Policy Interpretation & Compliance
Certification
EY Business Badge - Bronze Learning (2025)
Awards
Client Extraordinaire Award – EY (April 2025), Performer of the Quarter – Akraya (Q2 2024), True Value Addition – Collabera (Q3 2022)
Timeline
Consultant, People Consulting
Ernst & Young (EY)
09.2023 - Current
Employee Relations Specialist
Akraya Inc.
01.2023 - 09.2023
HR Employee Relations Associate
Collabera
11.2021 - 01.2023
CBSE Class X - undefined
GSREMS
Bachelor of Arts - Economics
Ravenshaw University
CBSE Class XII -
BJEMS