Satyabrata Panda
Navi Mumbai
Summary
Seasoned professional with a proven track record in team leadership. Thrives in challenging environments, guiding by example and leveraging extensive experience to drive teams towards achieving objectives within tight deadlines. Expertise lies in effectively directing teams to surpass corporate goals through strategic planning, effective communication, and a results-oriented approach. Focused on maximizing team performance and delivering exceptional results while fostering a collaborative and high-performing work culture.
Overview
15
15
years of professional experience
Work History
Collection Manager
Pargro Investments Pvt. Ltd
02.2024 - Current
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.
- Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
- Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Collaborated on collection and dispute resolution issues.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Area Collection Manager
L&T Financial Services
10.2019 - 01.2024
- Managed BKT-X To Write-off Two-wheeler portfolio along with 5 Agency's
- Maximized recovery from assigned NPA written off portfolio through closures, settlement, and disposal of collateral
- Ensured that timely initiation & execution of legal tool such as; Warrants execution under section -138 / section -25
- Managed branch walk-in customers complaints & also negotiate them about their payments
- Recruited, screened, and trained new agency's
- Analysed performance and drawing up action plans
- Established strong relationships with staff and Agency proprietor
- Researched current industry/market trends and using knowledge for business improvement
- Managed the Field officers who collect the money
- Handled complaints or difficult calls
- Ensured that all written correspondence complies with company policies in terms of verbiage and frequency of contact
- Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws
- Monitored call reports to make sure collectors are making enough phone contacts each day
- Identified areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
- Tracked the rate of success of the entire process and continues to make adjustments when necessary
Senior Supervisor
HDB Financial Services Pvt. Ltd.
05.2015 - 09.2019
- Managed Retail X Two-wheeler portfolio along with 16 team members
- Coordinate with agencies & field executive for pick-ups conversion on daily basis
- Coordinate with HDFC bank Collection Managers & Area Collection Managers for updating the payments / field Visits on High value Customers / Agency Support / settlements / Waiving of Bouncing Charges on timely basis
- Personally, visiting on high profile customers residency / office address if they are not contacted for their payments
- Making various kinds of MIS's as per the process & client requirement
- Analysing the individual performance of team member and motivate them to perform their best
- Organizing training programs to improve the performance of the members where they are lagging behind in terms of performance
- Have skill of People Management, trying to resolved all HR related issues for my Team's as well as staff development
- Motivation leadership for a team of 16 and developing future leaders
Team Leader
Shriram Value Services Pvt. Ltd.
10.2011 - 04.2015
- Handled Recovery process
- Call monitored, coaching and feedback, responsibility for delivery of the defined customer experience in every call
- Document business process flows, requirements, and gaps
- Identify cross-team issues and coordinate issue resolution
- Provide analysis and recommendations on any process decisions, gaps, or unmet requirements
- Ensure company databases are maintained accordingly to company procedures
- Calling to customers for giving reminders for the payment of their EMI
- Handling the customers' complaints, requests & queries
CIE
Reliance DAKC
03.2011 - 09.2011
- Addressed inbound phone queries from customers.
Associate
Aditya Birla Minacs
04.2010 - 01.2011
- Worked as a knowledge management team (KMT)
- Addressed concerns and implemented effective solutions for customers.
- Enhanced customer resolution through outbound calls.
Education
DRA - Debts Recovery
IIBF
Mumbai04.2012
B.COM -
Uttkal University
Odisha03.2010
DIPLOMA IN AIRLINE HOSPITALITY MANAGEMENT -
CAMELLIA INSTITUTE OF AVIATION
Kolkata04.2009
H.S.C - Commerce
Chaitalo Mohavidyalaya
Odisha02.2007
S.S.C -
D.G. High School
Odisha02.2005
Skills
- Strong communication skills
- Self-motivated
- Initiative
- High level of energy
- Knowledge of handling customer issues
- Decision making
- Critical thinking
- Organizing
- Ability to work under pressure
- Professional attitude
- Debt recovery expertise
- Portfolio management
- Organization skills
- Teamwork and collaboration
- Time management
- Debt settlement
- Debt recovery
- Negotiation and resolution
- Problem identification
- Managing delinquent accounts
- Skip tracing
- Aging reports analysis
- Legal compliance
Strengths
- Honesty
- Sincerity
- Hard-working
- Punctual
- Have situational leadership
- Quick learning abilities
Area Of Interest
- Playing cricket
- Interacting with people
- Listening to music
Personal Information
- Father's Name: Surendra Panda
- Mother's Name: Truptilata Panda
- Date of Birth: 07/01/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hinduism
Disclaimer
I hereby declare that all the data and information provided above are true to the best of my knowledge and I hold responsible myself for any irregularities found.
Languages
Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Oriya
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Timeline
Collection Manager
Pargro Investments Pvt. Ltd
02.2024 - Current
Area Collection Manager
L&T Financial Services
10.2019 - 01.2024
Senior Supervisor
HDB Financial Services Pvt. Ltd.
05.2015 - 09.2019
Team Leader
Shriram Value Services Pvt. Ltd.
10.2011 - 04.2015
CIE
Reliance DAKC
03.2011 - 09.2011
Associate
Aditya Birla Minacs
04.2010 - 01.2011
DRA - Debts Recovery
IIBF
B.COM -
Uttkal University
DIPLOMA IN AIRLINE HOSPITALITY MANAGEMENT -
CAMELLIA INSTITUTE OF AVIATION
H.S.C - Commerce
Chaitalo Mohavidyalaya
S.S.C -
D.G. High School
Similar Profiles
Gaurav SharmaGaurav Sharma
Assistant Administration Manager at Gourmet Investments Pvt. Ltd.Assistant Administration Manager at Gourmet Investments Pvt. Ltd.
Pranav GangurdePranav Gangurde
Financial Analyst at Swara Investments and Financial Services Pvt LtdFinancial Analyst at Swara Investments and Financial Services Pvt Ltd
Krish AroraKrish Arora
Option at Vincii Investments Ltd. Pvt.Option at Vincii Investments Ltd. Pvt.
SUSHANT KUMARSUSHANT KUMAR
Sr Manager- CNOC Team at Reliance JioSr Manager- CNOC Team at Reliance Jio
Rishi KedareRishi Kedare
Associate Manager at Morningstar India Pvt. Ltd.Associate Manager at Morningstar India Pvt. Ltd.