SATYAJEET KUMAR
Bokaro
Summary
Dynamic leader with proven expertise in driving call center operations to new heights at BAJAJ FINSERV LTD. Excelled in team building and performance reviewing, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Excel and effective interpersonal communication, I spearheaded initiatives that significantly improved service levels and business growth.
Overview
7
7
years of professional experience
Work History
Manager
BAJAJ FINSERV LTD
JAMSHEDPUR
10.2021 - Current
- Handling business of new acquisition, Co-branded BFL-RBL Credit Card.
- Developed and maintained a team of call center representatives to meet performance standards.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Developed training materials for new hires on how to handle different types of calls effectively.
- Managed vendor relationships so business will increase and run smoothly.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Business Associate
Future Focus Infotech Pvt Ltd.
Hyderabad
09.2017 - 05.2020
- Handling Business of New Acquisition, Co-Branded BFL RBL Super Credit Card at TCS Hyderabad.
- Responsible for handling and solving customer support issues via calls and emails.
- Deal about the Credit Card, by convenience, the customer.
- Assigned the tasks of supporting the sales team in recognizing and developing new sales ideas.
- Handled the tasks of contributing ideas for developing ongoing process and workflow.
- Responsible for operating the department managing system requirements and timelines.
- Planning and supporting implementations for Team Goal.
- Daily calls audit.
- Shrinkage Planning.
Education
B. Tech - ECE
GGSESTC
Bokaro01.2016
12th -
R V S College
01.2012
10th -
A.R.S Public School
01.2009
Skills
- Effective Interpersonal Communication
- Task Management Expertise
- Goal-Driven Call Center Operations
- Web design
- Microsoft Excel
- Microsoft Word
- Outlook
- Internet Explorer
- Basics of SQL
- Sales management
- Sales strategy
- Team building
- Multitasking Abilities
- Performance reviewing
- Marketing strategy
- Vendor Management
- Employee Training
Hobbies and Interests
- Watching News
- Play Cricket
- Work Out
Languages
- English
- Hindi
Personal Information
- Date of Birth: 08/04/93
- Gender: Male
- Nationality: Indian
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Manager
BAJAJ FINSERV LTD
10.2021 - Current
Business Associate
Future Focus Infotech Pvt Ltd.
09.2017 - 05.2020
B. Tech - ECE
GGSESTC
12th -
R V S College
10th -
A.R.S Public School
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