SATYAJEET KUMAR
VILL-Tiro
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abi Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Auto Claims
GO DIGIT GENERAL INSURANCE PVT LTD
Dhanbad
07.2022 - Current
- Claim Processing: Handle the entire claim lifecycle, from initial notification to final settlement.
- Data Collection and Review: Gather and review relevant claim data to determine eligibility, risk, and applicable legal/regulatory requirements.
- Claim Validation: Verify the validity of claims and ensure they are in compliance with company policies and procedures.
- Investigation: Investigate claims thoroughly to ensure they are not fraudulent and may require contacting third parties.
- Negotiation and Settlement: Negotiate insurance settlements and authorize payments.
- Record Keeping: Maintain accurate and detailed records of all claims processed.
- Customer Communication: Interact with customers to address their queries and concerns related to their claims.
- Ability to handle multiple tasks and meet deadlines.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment.
Claims Service Manager
TATA AIG GENERAL INSURANCE PVT LTD
Bilaspur
01.2022 - 06.2022
- Claim Handling:Process and manage auto insurance claims, including large value claims.
Ensure efficient and timely claim settlements.
Negotiate with dealers and workshops to ensure fair and reasonable repairs.
- Cost Management:Identify and avoid cost wastage in claim settlements.
Monitor claim expenses and identify areas for improvement.
- Training and Development:Conduct regular training sessions for internal staff on claims policies and procedures.
Stay updated with the latest industry trends and regulations.
- Customer Service:Provide excellent customer service to policyholders and claimants.
Address customer queries and concerns promptly and professionally.
- Relationship Management:Build and maintain strong relationships with dealers, workshops, and other stakeholders.
Collaborate with other departments to ensure seamless claim processing.
- Performance Metrics:Contribute to achieving high settlement ratios and minimizing investment ratios.
Monitor and report on key performance indicators (KPIs) related to claims management.
Four Wheeler Claims Trainee
TATA AIG GENERAL INSURANCE PVT LTD
Ranchi
01.2020 - 01.2021
- Claim Handling:Assist in processing and settling claims for four-wheelers.
Learn about different types of claims, coverage, and policy terms.
Gather necessary documentation and information for claim assessment.
Assist in communicating with customers and stakeholders regarding claim status. - Negotiation and Cost Management: Learn to negotiate with dealers and workshops for repairs and assessments.
Identify and avoid unnecessary cost wastage.
Work towards faster and efficient claim settlements. - Training and Development:Participate in regular training programs on claims policies and procedures.
Stay updated on industry best practices and regulations.Develop skills in customer communication and conflict resolution
Two Wheeler Claims Trainee
TATA AIG GENERAL INSURANCE PVT LTD
Ranchi
07.2019 - 01.2020
- Claims Processing:Assist in handling two-wheeler insurance claims, including data entry, document verification, and initial assessment of damage.
- Customer Interaction:Interact with customers to gather information, address queries, and provide updates on claim status.
- Workshop Coordination:Work with authorized workshops to arrange for repairs and assess damage to vehicles.
- Documentation:Maintain accurate records and documentation related to claims, ensuring compliance with company policies.
- Learning and Development: Participate in training programs to enhance knowledge of insurance products, claims procedures, and relevant regulations.
Computer Operator
ECONOMIC CENSUS
Ranchi
01.2019 - 02.2019
- Collect data on establishments and households engaged in non-agricultural economic activities using a mobile application, ensuring 100% coverage and accuracy within your assigned area.
Education
BBA - Investment Banking
Dy Patil University
Navi Mumbai07-2024
Diploma - Mechanical Engineering
Sai Nath University Ranchi
Ranchi07-2015
Matric -
Jharkhand Academic Council
Ranchi01.2009
Auto Claims Foundation Training -
Tata Aig General Insurance
Ranchi01.2021
Industrial Training -
Patratu Thermal Power Station
Patratu01-2015
Skills
- Hard-working
- Analytical and critical thinking
- Data management
- Quality assurance
- Team management
- Eye for detail
- Team Work
- Learning Potential
- Problem Solving Abilities
- Flexibility
- Report writing
- Keyboard skills
- MS-Office
- DMS
- Billing
Certification
1. Introduction to Electric Vehicles, Introduction to Electric Vehicles
Great Learning, Great Learning, issued January 2025
2. Self-Charged Hybrid Electric Vehicle
Automotive Skills Development Council, India, issued February 2025
3. Understanding Risk Management in the Financial Sector
TCS iON Issued Mar 2025
Accomplishments
- Spot Award at Go digit general insurance
Languages
- Hindi
- English
Life Philosophy
Dedicated and recurring efforts are the stepping stones towards success.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned., 03/12/24, Dhanbad
Timeline
Associate Auto Claims
GO DIGIT GENERAL INSURANCE PVT LTD
07.2022 - Current
Claims Service Manager
TATA AIG GENERAL INSURANCE PVT LTD
01.2022 - 06.2022
Four Wheeler Claims Trainee
TATA AIG GENERAL INSURANCE PVT LTD
01.2020 - 01.2021
Two Wheeler Claims Trainee
TATA AIG GENERAL INSURANCE PVT LTD
07.2019 - 01.2020
Computer Operator
ECONOMIC CENSUS
01.2019 - 02.2019
BBA - Investment Banking
Dy Patil University
Diploma - Mechanical Engineering
Sai Nath University Ranchi
Matric -
Jharkhand Academic Council
Auto Claims Foundation Training -
Tata Aig General Insurance
Industrial Training -
Patratu Thermal Power Station
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