Satyajeet Mishra
Bangalore,
Summary
Experienced Customer Success Manager with 5+ years in managing enterprise client relationships and driving SaaS product deployment. Expertise in onboarding, problem-solving, and account growth, with a proven track record of reducing churn and boosting customer retention. Skilled in client communication, cross-selling, and upselling to drive revenue growth, while collaborating with internal teams to ensure client satisfaction and meet business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Bizom (Mobisy Technologies Pvt Ltd)
01.2025 - Current
- Drove customer success through proactive communication, conducting monthly client meetings to address issues, gather feedback, and identify opportunities for cross-selling and upselling, resulting in increased account growth and reduced churn.
- Developed and implemented data-driven strategies to enhance customer satisfaction (CSAT) and customer retention, providing regular updates to stakeholders on account health, progress, and growth opportunities.
- Collaborated cross-functionally with sales, product, and support teams to align customer needs with the Bizom platform, ensuring successful product adoption and ongoing client success.
Implementation Specialist
Bizom (Mobisy Technologies Pvt Ltd)
06.2023 - 12.2024
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Quality check of deliverables and conduct UAT with the client and get sign off.
- Ensure user’s adoption post-go-live and share regular update to client.
Customer Success Manager
ClearTax
01.2021 - 05.2023
- Managed a portfolio of 50+ enterprise key accounts, driving successful onboarding and adoption of taxation solutions (Einvoice, GST, E-way bill, TDS), ensuring high client satisfaction and retention.
- Conducted quarterly account reviews, uncovering cross-sell and up-sell opportunities, resulting in a 35% increase in revenue across key accounts.
- Collaborated with internal teams to resolve client issues and deliver personalized support, reducing churn rate and boosting product usage post-go-live.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Analyzed customer feedback and data to identify trends, enhancing customer success metrics and improving customer satisfaction (CSAT) by 40%.
Senior Channel Sales Manager
ClearTax
03.2020 - 12.2020
- Identify, recruit and on-board new channel partners within assigned territory for the enterprise business.
- Worked to analyse market trends and accordingly develop sales plans to increase brand awareness
- Rewarded with Spotlight award for closing highest number of deals and thus clocking highest number of revenue in enterprise sales
- Increased channel partner sales by developing and implementing effective strategies.
Channel Sales Manager
ClearTax
01.2020 - 02.2020
- Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
- Developed customized sales plans for each channel partner, driving increased revenue.
- Maintained strong relationships with industry experts to stay informed about emerging trends and competitors'' strategies in the marketplace.
- Streamlined communication between company and channel partners, ensuring alignment of goals and objectives.
Education
Bachelor of Technology - Mechanical Engineering
SRM Institute of Science And Technology
04-2020
Skills
- Customer Relationship Management
- Cross Selling
- Upselling Skills
- Revenue Growth
- Customer Retention
- Microsoft Excel
Certification
PMP - Project Management Professional
MS Excel
Timeline
Customer Success Manager
Bizom (Mobisy Technologies Pvt Ltd)
01.2025 - Current
Implementation Specialist
Bizom (Mobisy Technologies Pvt Ltd)
06.2023 - 12.2024
Customer Success Manager
ClearTax
01.2021 - 05.2023
Senior Channel Sales Manager
ClearTax
03.2020 - 12.2020
Channel Sales Manager
ClearTax
01.2020 - 02.2020
Bachelor of Technology - Mechanical Engineering
SRM Institute of Science And Technology
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