Satyajit Chatterjee

Handle and Manage the Corporate Relations with Principal Manufacturer and Corporate Clients .

Responsible for Managing the CRM process Line and to ensure the Proper Matrix is Followed in Term of Corporate Sales .

To Monitor the Data MIS and to keep a control check on the Business Gap Areas , Strategize with Top Management identifying the Areas of Business Revenues

Actively approach targeted Business clients and to monitor the Digital Process Line in Terms of Lead Generation to Customer Relations Management

To Exercise Jointly with Marketing Team and Conduct market research

( Analyze competitors, efficiency of sales strategies, etc.) .

Responsible for whole Downstream Revenues , as Per Planed Budget and to monitor all Revenue Opportunities , Starting form Finance Penetration , Insurance Penetration for New as well as Renewals , Warranty , Service Package and other Related Core Business Revenue Opportunities .

· Maximize the Sales Revenue for the Dealership by strategizing, planning and executing the same for the Business Unit, Designing the sales measures Model wise and design the overseeing the marketing and other branding activities.

· Maximizing service Revenue and to create an Internal Process Line to increase the Dealer Revenue by implementing the Service Revenue vs Business Unit Cost Function, Increase the Customer Retention, Cross sell of Extended warranty and service package.

· Identifies growth opportunities for the dealership and strives to build competitive advantage in areas like Channel Reach, Service Retention, Exchange Business, Accessories and Spares etc. Aligns the Dealership Operations to the principles laid down by OEM and takes appropriate actions in case of gaps.

· Monitors the financials of the Dealership to ensure that the Dealership is profitable. Identifies opportunities to reduce cost for the Dealership and enhance the overall profitability both from Sales, and Service Parameters

· To Manage the Dealer Profitability and design internal process to Check & maintain the Dealer EBITDA.

· Identifies the workforce requirements in line with the Strategic Focus Areas and Business Plan, sources candidates through internal and external sources. Maintains a healthy manpower pipeline keeping in mind the current and future business needs.

· Guides, mentors, motivates and leads the team to achieve and exceed the sales targets and provides support during crisis situations. Creates a conducive and empowered environment for working at the dealership.

· Designing the Internal Incentive Schemes for Employees and other motivational Offers time to time keeping in due consideration the Revenue Calculation, Cost Control, Inventory Holding Cost and other Required Areas

· Arranges for necessary training & development of the team after identifying needs in partnership with Training Associates and recognizes and rewards commendable performance

Identifies talented individuals in the team, takes measures to retain them and develop their careers in the Dealership. Ensures that the Dealership Manpower is skilled for their role by leveraging classroom trainings, OTJ Trainings and online trainings.

· Identifies the benchmark scores, monitors deviations from the benchmark scores and identifies the reasons behind the gaps/shortfall and takes corrective action.

· Identifies the performance metrics key to the Dealership and enables is to achieve its Strategic Priorities. Performance Metrics include Business Plan Achievement, Customer Satisfaction TB Scores, SSI Index, ETBR Ratio, Conversion Rations, Manpower Productivity, Percentage Trained Manpower etc. Reviews the various parameters on a regular basis and takes corrective action.

· Collaborates with the OEM for vehicle ordering, finance, incentive schemes, activities and any other conflicts

· Liaises with financial institutions, insurance, RTO and allied businesses

· Handling planning, operations & analysis for assessment of revenue potential in business

· Formulating strategies & reaching out to the unexplored market segments/customer groups for business expansion by developing grass root business network

· Identifying & developing potential customers for achieving business volumes consistently and profitably

· Mapping client’s needs & providing best products to suit their requirements

· Generating business from existing accounts and achieving profitability & sales growth

· Building healthy business relations with major clients & ensuring maximum customer satisfaction

· Providing training to the field sales team for ensuring optimum performance for all operational sales related issues

· Supervise the day-to-day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions.

• Approve customer and bank transactions within authority limits.

• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.

• Be knowledgeable about all deposit, business, and consumer loan products.

• Maintain proper teller and vault cash levels including ordering coin and currency.

• Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.

• Collaborate in the hiring, training and retention of staff.

• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.

• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.

• Prepare teller and FSR performance appraisals and disciplinary notices as needed.

• Maintain staff schedules to provide adequate coverage at all times.

• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.

• Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act.

• Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met.

• Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.

• Maintains the highest level of confidentiality with all information obtained.

· Provide professional advice on financial products to HNI Portfolio customers

· Develop customer base and maintain existing customer relationships

· Conduct regular review and analysis on customers’ portfolios

· Deliver sales and revenue targets

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• Achievement of new-sales, including expansion sales (upsell), towards revenue growth targets of Research Management portfolio in territory
• Create and execute on the Research Management penetration plan in territory. Align territory and account solution portfolio plan with holistic territory/account plan
• Collaborate with regional sales teams to develop targeted sales plans
• Develop a strong understanding of competitor landscape and be able to successfully position against them
• Negotiate and close contracts for new sales
• Own and build relationships in the research management offices
• Successful transition of ownership of the account/ agreement to Account Manager & Customer Consultant, ensuring total growth of the portfolio
• Key expert on the competitor: knows everything about the competitors’ business, strategy and sales approach in territory
• Key expert in research management workflow, being able to bring global references to customers in territory
• Stay abreast of development in field and market segment
• Provide continuous feedback to product and marketing teams and participate in projects to help marketing in meeting strategic sales objectives
• Channel feedback to the Product organization for continued product enhancement and new development needs, including for customized solutions