SATYAJIT KHANRA
Banking
Village: Keshpur, Po: Keshpur, PS: Keshpur, District: Paschim Medinipur, W.B
Summary
Accomplished Banking Professional with 7 years of experience in retail banking and customer relationship management. Expertise in customer acquisition, account management, and cross-selling banking and asset products, while ensuring regulatory compliance. Proven ability to foster strong relationships and drive customer satisfaction to support business growth.
Overview
1
1
Language
7
7
years of professional experience
Work History
Manager
AXIS BANK LTD
01.2020 - Current
- Having 6 years 6 months Experience in Axis Bank Ltd. as a Manager.
- I joined Axis bank 18th January 2020 as a sales officer.
- I have received five times promotions in Axis Bank.
- I have Qualified (MDRT ) two international location, and Five Domestic location.
- My current job role Branch Sales Manager experience in 1year 6 months.
- Led a team to streamline customer service processes, enhancing client satisfaction and operational efficiency.
- Developed targeted strategies to improve branch performance, resulting in increased customer retention.
- Trained new staff on banking regulations and best practices, ensuring compliance and operational integrity.
- Implemented daily reporting systems to monitor transaction accuracy and facilitate audits effectively.
Relationship Executive
SBI CARD & PAYMENT SERVICE LTD
02.2019 - 01.2020
- Having 1 year Experience in SBI CARD & PAYMENT SERVICE LTD as a Relationship Executive .
- Cultivated client relationships through effective communication and personalized financial solutions, leading to increased client satisfaction.
- Collaborated with cross-functional teams to improve customer service processes, enhancing response times and service quality.
- Resolved client inquiries and complaints, contributing to a consistently positive customer experience.
- Cultivated strong client relationships by providing tailored financial solutions, enhancing customer loyalty.
- Managed key accounts, ensuring timely resolution of issues and improving overall client satisfaction.
- Analyzed customer feedback to refine service delivery processes, resulting in a more efficient response system.
- Collaborated with cross-functional teams to develop marketing strategies that increased product visibility.
Education
B.ED -
W.B.U.T.T.E.P.A
01-2019
Master of Arts - Sans(Acharya)
R.S.K.S
Kolkata, India 04.2001 -
B.A - Sans(Hons)
V.U
01-2015
Higher Secondary Education form W.B.C.H.S.E - undefined
01-2012
Secondary Education form W.B.B.S.E - undefined
01-2009
Skills
Retail Banking
Customer relationship management
Staff management
Team Coordination
KYC & Compliance
Digital Banking
Customer service
Microsoft Excel
Employee motivation
Staff development
MS office
Maintaining compliance
Goal setting
Client relationships
Strategic planning
Performance management
Team development
Sales reporting
Management collaboration
Teamwork
Time management
Team leadership
Team building
Product knowledge
New hire onboarding
Customer acquisition
Timeline
Manager
AXIS BANK LTD
01.2020 - Current
Relationship Executive
SBI CARD & PAYMENT SERVICE LTD
02.2019 - 01.2020
Master of Arts - Sans(Acharya)
R.S.K.S
04.2001 -
Secondary Education form W.B.B.S.E - undefined
Higher Secondary Education form W.B.C.H.S.E - undefined
B.A - Sans(Hons)
V.U
B.ED -
W.B.U.T.T.E.P.A
DECLARATION
I, the undersigned do hereby declare that all of the above statements are true and correct to the best of my knowledge.
PERSONAL DETAILS:-
- FATHER'S NAME:- Sri. Dipak Khanra
- MOTHER'S NAME:- Smt. Mamata Khanra
- BLOOD GROUP:- B+
- HIGHT:- 5'3''
- WEIGHT:- 65 kg
- CATEGORY:- General