Satyajit Patil
Operations Team Manager - Quality Analyst and Executive Customer Relations
Pune
Summary
Experienced Operations Manager and talented leader with over 8 years of experience. Utilize exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possess solid understanding of industry trends, excellent communication skills, and a keen eye for identifying areas in need of improvement. Implement strategic changes with precision. Collaborative leader who actively partners with coworkers to foster an engaged and empowering work culture. Documented strengths lie in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Executive Customer Relations (ECR) Quality Analyst Team Manager
Amazon (Ind.) Private. Ltd.
Pune
03.2021 - Current
- Supervised customer service operations to achieve quality services, while optimizing stakeholder satisfaction and generating additional business avenues.
- Analyzed data trends to identify potential bottlenecks in operational workflow and implemented strategies to mitigate risks.
- Oversaw human capital management and operational efficiency, ensuring the seamless integration of HR practices with daily operations to enhance overall organizational performance.
- Set targets, SOPs, and SLAs; maintained CTQ (Critical to Quality) and CTP (Critical to Process) targets, and participated in process planning.
- Recruited, mentored, and developed customer service agents, fostering an environment where they could excel through encouragement and empowerment.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Successfully mentored and guided 20 team members to promotions, embodying a leadership philosophy focused on hiring, nurturing, and developing top-tier talent.
- Managed a cross-functional team, achieving seamless operations with zero call-outs, and maintaining high service standards.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Conducted thorough root cause analyses on recurring defects, resulting in effective corrective actions.
- Honored with the Outstanding Leader Award in Q2 2022, recognizing unparalleled leadership and consistent delivery of superior results.
Operations Team Manager Retail
Amazon (Ind.) Private. Ltd.
Pune
3 2020 - 03.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies, as well as industry regulations, through diligent oversight of daily operations and staff adherence to guidelines.
- Consistently achieved the top rank out of 41 team managers at the VCS PNQ site.
- Secured the Outstanding Leaders Award in both Q3 and Q4.
- Honored as the Best New Hire Training (NHT) Team Manager in Q2 and the Best Tenured Team Manager in Q3.
- Regularly excelled in business metrics at the VCS PNQ site, consistently outperforming targets.
Education
MBA - Human Resource Management
SVKM's NMIMS
Pune, India 07.2021 - 01.2023
Bachelor of Science - Computer Science
Sinhagad College of Science
Pune, India 05.2017 - 01.2020
Skills
Operations Management
Performance monitoring
Organizational Management
Business Development
Resource Management
Process improvement
Quality Assurance
Customer Relationship Management
Analytical
Problem Management
Team Management
Certification
Lean Six Sigma – Yellow Belt Certified
Timeline
Lean Six Sigma – Yellow Belt Certified
08-2024
MBA - Human Resource Management
SVKM's NMIMS
07.2021 - 01.2023
Executive Customer Relations (ECR) Quality Analyst Team Manager
Amazon (Ind.) Private. Ltd.
03.2021 - Current
Bachelor of Science - Computer Science
Sinhagad College of Science
05.2017 - 01.2020
Operations Team Manager Retail
Amazon (Ind.) Private. Ltd.
3 2020 - 03.2021
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