Satyajit Roy

• Developed and executed innovative customer service strategies, resulting in a 20% increase in customer satisfaction ratings
• Oversaw a team of 8 customer service representatives, providing mentorship to enhance performance and achieve department goals
• Resolved complex customer issues promptly and effectively, leading to a 15% decrease in escalated complaints
• Handled customer queries and complaints over the phone related to card, billing, and payment inquiries.

Build and maintain strong relationships with key stakeholders,including, potential clients, partners and industry influencers.

Prepare and present proposals pitches, and presentation to prospective clients, demonstrating the value proposition of products and services.

collaborate with different teams,including marketing, product development, and customer service to ensure alignment and execution of business strategies.

• Delivered personalized financial advice to clients, driving a 20% increase in savings and investment accounts
• Managed a portfolio of high net-worth clients, surpassing quarterly sales targets by 25% through cross-selling banking products and services
• Handled customers queries and complaints via chat and calls.