Innovative entrepreneur with strong track record in launching and scaling successful ventures. Skilled in strategic planning, business development, and financial management, with focus on driving growth and operational efficiency. Known for fostering collaborative environments, adapting to changing market conditions, and delivering measurable results. Highly reliable and adept at aligning team efforts with organizational goals to achieve significant impact.
Hi, I’m
Satyajit Roy
Bengaluru
Summary
Overview
12
years of professional experience
Work History
Breakbag Holidays Private Limited
Co-Founder and Executive Director
08.2016 - Current
Job overview
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Devised and presented business plans and forecasts to board of directors.
Convergys India Services Private Limited
Senior Technical Support Officer
01.2015 - 04.2016
Job overview
- Developed comprehensive knowledge base articles and FAQs, making self-service support resources more accessible to users.
- Led a team of junior support officers to develop their skills and provide high-quality technical assistance to clients.
- Assisted in the testing of new products, identifying potential areas of improvement before release and minimizing negative user experiences postlaunch.
- Stayed current with industry trends in technology, ensuring the ability to provide relevant solutions and advice to users experiencing issues with various devices or software platforms.
- Contributed to the development of internal tools that streamlined workflows, reducing issue resolution times without sacrificing quality service.
Interglobe Technologies Private Limited
Process Associate
08.2012 - 01.2015
Job overview
- Handled inbound calls for domestic and international air bookings and holiday package inquiries, providing accurate and timely information.
- Assisted customers with queries on holiday packages, cancellations, baggage policies, booking status, payments, and schedule changes.
- Maintained detailed and accurate call records for seamless customer support.
- Planned and organized personalized tour packages and itineraries for domestic and international destinations.
- Delivered exceptional customer service by understanding travel preferences, budgets, and providing tailored recommendations.
- Coordinated with hotels and travel partners to secure bookings and negotiate favorable rates.
- Stayed updated on travel trends, destination insights, and industry regulations to offer reliable advice.
- Leveraged travel industry software to enhance operational efficiency and customer satisfaction.
- Collaborated with a team of travel professionals to ensure smooth trip operations and share best practices.
- Conducted market research and competitor analysis to identify growth opportunities and improve services.
- Maintained a professional demeanor and adhered to documentation standards during all interactions.
- Exceeded customer expectations through outstanding service while upholding high ethical standards and operational integrity.
- Efficiently managed high volumes of inquiries with excellent organization and professionalism.
Education
Hindustan UniversityChennai, India
Bachelor of Technology from Information Technology
05-2012
University Overview
Skills
- Problem-solving
- Strategic visioning
- Partnership cultivation
- Decision-making
- Market analysis
- Partnership development
- Project management
- Innovation skills
- Networking strategies
- Entrepreneurial leadership
- Leadership and people development
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Software
Salesforce
Hubspot
Leadsquared
Timeline
Co-Founder and Executive Director
Breakbag Holidays Private Limited
08.2016 - Current
Senior Technical Support Officer
Convergys India Services Private Limited
01.2015 - 04.2016
Process Associate
Interglobe Technologies Private Limited
08.2012 - 01.2015
Hindustan University
Bachelor of Technology from Information Technology
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