Satyaki Biswas
Bangalore
Summary
To seek challenging assignments and responsibilities, with an opportunity for growth and career advancement as successful achievements. Dedicated and proficient professional with 2 years of experience in Customer Service Desk, specializing in SAP Tools, Azure, Cyber Ark, and Office 365 support. Seeking a challenging position where I can leverage my technical expertise and passion for customer/end users satisfaction to contribute to the growth and success of a dynamic organization.
Overview
2
2
years of professional experience
Work History
Associate
Cognizant (Contractor for client TechnipFMC)
Bangalore
01.2022 - Current
- End-user support, incident management, technical troubleshooting
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Deployed new versions of operating systems across multiple platforms.
- Demonstrated advanced product knowledge to solve customer issues.
Education
Central Model School
01.2011
Vivekananda Academy
01.2009
Skills
- Azure
- Active Directory
- O365
- SAP
- ServiceNow
- Cyberark
- Adobe
- Zscaler
- Incident Management
- Hardworking
- Energetic
- Flexible
- Dealing with users globally (APAC, EMEA, NAM, SAM Canada) through calls, chat, email, and teams
- Workplace Safety
- Program Support
- MS Office
- Complex Problem-Solving
- Issue Resolution
- Computer Skills
- Customer Interaction
- Client Engagement
- Customer Service
- Production Support
- Oral Communication
- Relationship Building
- Service Assistance
- Flexible Schedule
- Time Management
Personal Information
- Father's Name: Mr. Soumen Biswas
- Date of Birth: 07/27/92
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Addresses
32, Dhakuria Station Lane, Kolkata, West Bengal, 700031, Flat K 1005 Purva Highlands, Mallasandra, Off Kanakapura Road, Bangalore, Karnataka, 560062
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Languages
- English
- Hindi
- Bengali
Timeline
Associate
Cognizant (Contractor for client TechnipFMC)
01.2022 - Current
Central Model School
Vivekananda Academy
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