Satyam Agnihotri
Senior Area Service Delivery Incharge
Sahibabad
Summary
Experienced professional with a 3-year Engineering Diploma from Aditya Institute of Technology. Transitioned from Field Engineer to Senior Area Service Incharge, specializing in ISP, Broadband communication, and various technologies. Resourceful and detail-oriented with strong communication, presentation, and problem-solving skills. Eager to contribute technical knowledge and personal management skills to achieve organizational goals in any environment and make a positive impact.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Senior Area Service Incharge
TATA Play Fiber Pvt Ltd
06.2021 - Current
- Looking after Greater Noida & Ghaziabad territory.
- Coordinating with TL & I&FR engineers, Backend Coordinator & partner for smoother workflow for achieving 100% targets.
- Providing necessary training & new plan update to team for smoother sale target achievement.
- Regular Audits & Meetings with 3P (LCO) & Direct Partner owners & teams for getting actual field scenario & then implementing rules for increasing productivity even further.
- Validating I&FR invoices by 3P & Direct partner & also ensuring for the payment to be done timely. This helps in creating a better understanding & transparency b/w partner & organization.
- Ensuring seamless availability of materials & Monthly reconciliation for partners for ensure smooth I&FR activity.
- +80% NPS, +95% conversion in Login vs Activation, +80% FR closure in 3Hours & +95% closure in 4Hous TAT, 0% Workmanship FONI.
Team Leader
Bharti Telesonic Networks Limited
02.2021 - 05.2021
- Handled in-house team of 32 including Engineers & wiring man.
- Continuously briefing team about new plan & competition for achieving monthly sales targets.
- Maintained Installation & Fault KPI i.e., same day installation, repeat, reopen & other KPIs together as per organization requirement.
- Building Survey & onsite audits are one of important targets given by management that has to done by our end.
- Handed mixed team in installation that include vendor & In-house team. Giving them targets & auditing their availability of stock as per requirements.
Home Connect Master Supervisor FTTX
Reliance JIO
10.2018 - 01.2021
- Got promoted from Profile UJPM (Urban Jio Point Manager) to HCMS (Home Connect Mater Supervisor).
- Meeting with distributers & FOS for resolving sales related queries & competition in market.
- Maintaining SLA of installation & service requests (SR) with proper Hygiene. Ranked top 4 in Delhi NCR in maintaining All KPI & SLA.
- For proper grooming & best result from field team.
- Giving proper resolution to Escalated cases & try to resolve on single shot according to customer.
- New RFS sites audits & Quality of construction done by Vendors & Preplanning site audits.
- As in Service industries, Customer Satisfaction is the Main Target. To give proper resolution within committed time is my key of success.
- On Site Fiber Communication (FTTx). ONT configuration, S2/FAT Power checks, OLT related etc. on pure fiber.
- Handling team of 30 Engineers & 20 Assistant engineer.
FR_Dispatcher (Team Coordinator)
Airtel Homes
05.2016 - 09.2018
- Two years Regular Strong Performer.
- Airtel mostly working on copper communication i.e. on ADSL & VDSL technology, for the better customer services fiber is also being upgraded in some areas.
- In FTTH my responsibility was to upgrade site without hampering customer service i.e. to upgrade site on running customer. Problematic area like planning with Building/Society RWA, getting site installed are my focus area.
- Handed a team of 25+ experience engineer + two Vendor partners in Ghaziabad zone particular in Broadband Industries. Main Focus is to resolve customer complaints at Ghaziabad to avoid Escalation from customer side as well as from higher authorities.
- Working on WFMS / MS-OFFICE / CRM / OSS / NA / KONNECT / ZEROTOUCH / GIS etc.
- Getting the case processed with correct Exchange by giving Surveys on time to GIS team, Resolving ground issue for Case processing to avoid any conflicts B/W marketing team & technical team.
- Interacting on daily basis with customer to provide Smooth & Best Services to them on Installation as well as on Fault repair Complaints & Plan related issues. Resolving installation related queries whether related to Sales or Technical team.
Project Coordinator
BrightView Telecom Pvt. Ltd
12.2015 - 05.2016
- Cleared given targets of installation, Commissioning & ATP of M-San Project before time.
- Handling a Team of 15+ fresher/experience engineers.
- Worked with Huawei Team to setup their VDSL Technology DSLAM @ Airtel Homes Exchanges. Also have Knowledge of Integration / Commissioning / ATP particularly with Huawei Equipment.
- Worked on MS-Office / Putty / i-Pop etc.
- As on BVTPL Coordinator, Huawei Technologies was our customer. To achieve Monthly Target to install DSLAM @ Exchange have to coordinate with Huawei Team including Airtel Homes team.
I&FR Eng.
Telesonic Networks Ltd
07.2013 - 12.2015
- As Installation & Fault Repair Engineer, have to locate fault @ line starting from exchange to customer end, coordinating NOC Team on FR Complaints & as well as on new installation.
- Customer whose services were down are irritated & want quick solution @ that time to be calm & correct information given to customer is only way to Satisfy customer. Good Customer Handing is necessity to provide best services to customer.
Education
Three year engineering diploma - Electronic & Communication Engineering
Aditya Institute of Technology
Delhi, India05-2014
High School - undefined
Capital Public School
Skills
Committed team member
Personal Weakness
Exploring & trying New innovative work process
Personal Information
- Father's Name: Mr. R. K Agnihotri
- Mother's Name: Madhu Agnihotri
- Date of Birth: 10/02/92
- Nationality: Indian
Disclaimer
I Hereby Declare That All The Information Furnished Here In Are True And Correct To The Best Of My Knowledge And Belief.
Timeline
Senior Area Service Incharge
TATA Play Fiber Pvt Ltd
06.2021 - Current
Team Leader
Bharti Telesonic Networks Limited
02.2021 - 05.2021
Home Connect Master Supervisor FTTX
Reliance JIO
10.2018 - 01.2021
FR_Dispatcher (Team Coordinator)
Airtel Homes
05.2016 - 09.2018
Project Coordinator
BrightView Telecom Pvt. Ltd
12.2015 - 05.2016
I&FR Eng.
Telesonic Networks Ltd
07.2013 - 12.2015
High School - undefined
Capital Public School
Three year engineering diploma - Electronic & Communication Engineering
Aditya Institute of Technology
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