Satyam A Mishra

Order Management:

• Coordinated with customers for Purchase Orders (PO), order confirmations, and order execution.
• Reviewed customer Purchase Orders against quotations and commercial terms before processing.
• Coordinated with internal stakeholders for order approvals and timely execution.
• Maintained complete order lifecycle from order receipt to final dispatch.

Customer Coordination:

• Acted as the primary coordination point between customers and internal departments regarding order status.
• Regularly updated customers on production progress, shipment schedules, and delivery timelines.
• Resolved customer queries related to dispatch, documentation, inventory availability, and deliveries.
• Maintained high customer satisfaction through proactive communication and timely issue resolution.

Cross Functional Coordination:

• Coordinated with Design, Warehouse, Planning, Production, Logistics, Finance, and Procurement teams to ensure smooth project execution.
• Worked closely with international teams for intercompany orders and production planning.
• Coordinated with transporters, freight forwarders, customs agents, and shipping lines for seamless deliveries.

Commercial Documentation:

• Prepared commercial invoices, packing lists, shipping documents, and export documentation.
• Verified shipping documents before dispatch.
• Coordinated export documentation with logistics partners and customs brokers.
• Maintained shipment documentation and dispatch records.

Shipment Tracking:

• Monitored shipment schedules from factory to customer locations.
• Shared shipment status, dispatch schedules, container details, and delivery updates with stakeholders.
• Coordinated transportation planning to ensure on-time deliveries.

Payment Coordination:

• Coordinated with Finance team regarding customer payments, advance payments, and outstanding receivables.
• Followed up internally for invoice processing and payment reconciliation.

Reporting:

• Co Maintained order tracking reports, shipment trackers, dispatch schedules, and customer communication records.
• Prepared daily MIS reports for management on order status, inventory, dispatches, and logistics performance.

Warehouse, Inventory & Logistics:

• Handling Inward and Outward.
• Issuing documents of addition and disbursement of warehouse Items.
• Record the movements of stores and the accounting program.
• Ensure correct stock levels are correctly maintained at the warehouse.
• Preparing periodic inventory of items.
• Comply with all internal/external audit requirements.
• Ensure efficient and effective management of warehouse.
• Ensure accuracy of physical stock and book stock. To update stock register daily.
• Systematically maintain Material Issue Register and Goods Receipt Note.
• Introduce, verify, and validate labor sheet along with count of boards in AX on daily basis.
• Activate training sessions and focus on real problems in warehouse (Safety, Quality, etc.)
• To Introduce preparation of orders in AX.
• Taking care of Inventories
• Transport invoices, validate prices and create purchase orders for them.
• To Introduce preparation of orders in AX.
• Registration of transport agency.
• Global level stock reconciliation.
• Intercompany transfer order (Orders monitoring from branches like Chile, Spain, Philippines, USA)
• Taking care of rental return materials and setting process of returns.
• Analyzing on negatives stocks with the help of AX.

IMPORT and EXPORT:

• Operations:
• Managed end-to-end import and export operations for formwork products.
• Coordinated with freight forwarders, customs brokers, and shipping agents for timely international shipments.
• Prepared and verified commercial invoices, packing lists, Bill of Lading instructions, shipping bills, and customs documentation.
• Monitored shipment schedules, vessel movements, ETA, and delivery timelines.
• Coordinated with overseas suppliers and internal teams to ensure timely production and dispatch.
• Ensured compliance with import/export regulations and customs procedures.
• Maintained shipment records and export documentation for audit purposes.

Key Skills:

• Sales Coordination
• Customer Relationship Management
• Order Management
• Purchase Order Processing
• Commercial Documentation
• Export Documentation
• Import & Export Operations
• Shipment Coordination
• Logistics Planning
• Supply Chain Management
• Cross Functional Coordination
• Customer Communication
• Inventory Management
• Dispatch Planning
• ERP (Microsoft Dynamics AX)
• Power BI
• Microsoft Excel (Advanced)
• MIS Reporting
• Documentation Management

EXPERIENCE:

• Responsible for managing import and export operations, ensuring compliance with applicable laws and regulations.
• Coordinated with freight forwarders, and customs brokers/Agents to ensure timely and cost-effective shipment of goods.
• Prepared and reviewed shipping documents, including commercial invoices, packing lists, and customs declarations.
• Conducted market research to identify potential international markets and develop new business opportunities.
• Negotiated contracts and pricing agreements with brokers/Agents.
• Collaborated with cross-functional teams to resolve shipment delays, customs issues, and other logistics challenges.
• Monitored import and export trends and advised management on industry developments and opportunities for optimization.

• Taking care of all inward & outward activity of Accessories and apparels.
• Giving appointments to the vendor as per space availability (plant & Local vendors).
• Daily order generation in AX and align the same to WH team.
• Maintaining all records of GRN and cross checking with AX.
• Planning & coordinating with transporter for dispatching the goods.
• Maintaining daily basis MIS reports.
• Monitor all Inward & Outward Activity in AX & as well as physically.
• Maintain KPI reports.
• Logistic performance measurement and productivity measurement.
• Warehouse operations.

• Handling multiple warehouses and managing the complete warehousing and logistics for Welspun domestic retail business.
• Collaborated with other departments on supply and quality issues.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Processed required paperwork to expedite handling of shipped and received goods.
• Immediately addressed logistical issues and applied remediation techniques.
• Maintained the Logistics delivery OTIF %.
• Complete on-time FTL vehicle placements in plant & pan India vendor locations & ensured delivery on-time.
• Analyze Warehouse inventory levels and monitor stock ageing and month of supply.
• Coordinate and communicate with different stakeholders in supply chain to ensure compliance to supply plans and meeting the Supply Chain objectives.
• Handling & resolving daily operational incidents of SAP/WMS and analyzing the root cause.
• Responsible for all inward & outward activity of soft furnishing items in Bed, Bath & Carpet.
• Providing appointments to the vendor as per space availability (plant & Local vendors).
• Daily creation of auto orders in SAP and it allocated to 3PL (CFA’s).
• Reconciliation of day-to-day orders between SAP & WMS.
• Posting daily basis transactions in SAP for GRN, PGI, Invoicing and Stock transfer.
• Monitoring inventory on warehouse level by classification of channel & category wise.
• Tracking of ageing stock for non-moving articles and publishing with category/sales team for liquidation.
• Prepare, generate, and file inventory reports on daily basis to the management.
• Schedule & conduct semi-annual physical inventory for two warehouses. Compile, analyze & distribute the discrepancies with the management for approval for final posting in SAP.
• Ensuring all warehouse KPI’s should be followed by 3PL team, which is audited by PWC on an annual basis.
• Prepared warehouse provisions and shared them with the financial team monthly.
• Established warehouse & logistics budgets bottom up for the next financial year & prepared improvement plans.
• Generate statistical forecast using demand planning tool for rolling 12 months
• Collaborate with multiple function stakeholders in Demand Review meetings to derive consensus demand plan.
• Monitor sales at various depths of granularity (product/customer/frequency) and track forecast accuracy and bias in the forecast S&OP - Data collation for S&OP, actively drive multi-stage S&OP process and integrate with Demand planning process.
• Coordinate demand for new products, product changeovers and consumer promotions in line with Marketing plans to ensure meeting Volume, Value and Profitability targets of the Company.
• Derive Production Net Requirement for Production Planning Process in co-ordination with Category and Plant team.
• Working in POWER BI tool to develop dashboards and reports with SAP data through excel such as Inventory/stock ageing/ Order-sheet dashboards/ SCM Tower etc.
• Working in POWER automate tool to automate the daily routine work such SAP login, fetch the data from SAP save it into shared folder and sending a mail, etc.
• Inventory Activities
• Performing daily activities such as Internal Replenishment, Daily Cycle Count, Bin Audits, Empty Bin Audits, Physical Inventory, put way Audits, Replenishment Audits, Expiry Audits, picking (NF) Audits, Controlling Expiry through Implementation of Batch Management Process, to generate the stock take on quarterly basis and Monitoring and Publishing Day to day Pending GRDC (store to DC) report.
• Working in Projects: -
• Successful implementation of Flow through Process for seamless supply of top 1250 articles.
• Implemented Batch Management process of preventing expiry generation at Warehouse.
• Participated in Warehouse restructuring project. Changed layout of the warehouse.
• RF Implementations.
• Location mapping in the systems as per movement.