Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SATYAM ANAND

LUCKNOW

Summary

A self-motivated professional with experience in customer service, Relationship building, handling COSMOS alerts, KYC verification and maintaining a large volume of customer records in the financial industry.

A customer service-oriented professional with a strong proficiency. An excellent team player with impeccable communication and presentation skills, coupled with a proven record of grasping new concepts quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Officer

AXIS BANK LTD
LUCKNOW
09.2019 - Current
  • Customer service handling, processing of transactions like Transfers, NEFT/RTGS, DD issuance, TD openings.
  • Replacements of debit cards, dispute handling.
  • Cosmos alerts, KYC verification, Customer Due Diligence and Enhanced Due Diligence.
  • Service requests for customer detail modification, solving the customer issues with their savings or current accounts, tax payment transaction processing.
  • KYC updation, Audit compliances, outward cheque processing, forex transactions like outward/inward remittances, multi-currency debit card issuance and loading of money.
  • Cash receipts and payments, various third party payments like insurance premium receipts, school of college fee payment processing, other finance loans and Emi payments, US visa payments, CMS cash payment, inward and outward cash remittance to chest, issuing of stamp papers to stake holders, petty cash management, tallying of cash EOD, safe custody for vault.

Education

P.G. Diploma in Banking And Finance - Banking And Financial Support Services

Amity University
Noida
06-2019

P.G. Diploma in Human Resource Management - Human Resources Management

Lucknow University
Lucknow, Uttar Pradesh
05-2017

Bachelor of Arts - Economics, Psychology And Mathematics

National PG College
Lucknow, Uttar Pradesh
05-2016

Skills

  • Account Investigation
  • Service Recommendations
  • Issue Research
  • Complaint Handling
  • Records Maintenance
  • Product Knowledge

Certification

  • Certificate Examination in AML/KYC - IIBF
  • Mutual Fund Distributors Certification - NISM
  • Depository operations certification Examination - NISM
  • Course on Computer Concepts - NIELIT

Timeline

Customer Service Officer

AXIS BANK LTD
09.2019 - Current

P.G. Diploma in Banking And Finance - Banking And Financial Support Services

Amity University

P.G. Diploma in Human Resource Management - Human Resources Management

Lucknow University

Bachelor of Arts - Economics, Psychology And Mathematics

National PG College

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