Satyam Arya

• Currently working for PepsiCo Latam deliverables which uses consumer goods and service cloud.
• Worked on Grasim and Relaxo Project (Sales Cloud and Service Cloud).
• Worked on Customization, LWC and OOTB Functionality.
• Identified and resolved complex issues scenarios while Salesforce Development.
• Assigned tasks to developers and help them clarify their doubts.
• Followed best practice for Salesforce Development
• Improved customer satisfaction by quickly and effectively addressing development and Improvements

• Worked on Utilization Management (UM) which provides a health insurance plan's process of interfacing with plan members and contracted medical providers to interpret, administer, and explain the medical policies of the health plan. Health Cloud provides objects you can use to review and evaluate medical care services, communicate about clinical policies, and help health plan members ensure they receive the right care in the right setting at the right time.
• Used Salesforce Health Cloud to Achieve this.
• Implemented 2 Modules of Utilization Management.

• Engineered OCE ecosystem using combination of configuration, data integration and custom development approaches for platform.
• Crafted modules, interfaces and applications through native Salesforce development.
• Worked on various modules like Sample Management, Orders, Connectors.

Project #1 Project Name : Orchestrated Customer Engagement

DESCRIPTION :OCE integrates all personal and non-personal touchpoints across customer-facing roles. It supports sales representatives, Medical Science Liaisons (MSLs) and Key Account Managers (KAMs) with all the functionality of traditional Customer Relationship Management (CRM) plus Closed-Loop Marketing (CLM), unmatched mobile access and advanced intelligence.

ROLE:

• Engineered OCE ecosystem using combination of configuration, data integration and custom development approaches for platform.
• Crafted modules, interfaces and applications through native Salesforce development.

Project #1
Project Name : EmployeeHub Bolt Solution for AppExchange Developed a completely Customised Solution based on Lightning Experience to Improve employee engagement through sharing and collaboration—making the hub a place where employees actively want to be. Personalised, customised and extensible.

Role & Responsibilities:

• Requirement gathering, analysis and design.
• Working on Lightning Components, Customisation, Apex Triggers, Apex classes, SOQL and possible Configuration.
• Writing test classes with all possible scenarios.