SURAJ CHHETRI
SILIGURI
Summary
Seasoned Manager with a proven track record at SANGRILA HOTELS, enhancing operational efficiency and customer satisfaction. Expert in budgeting and employee engagement, I've led teams through significant changes, ensuring compliance and boosting loyalty. My strategic approach to problem-solving and commitment to excellence have consistently improved service quality and performance metrics. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Manager on Duty
ZOU ZOU TURKISH LEBANESE RESTURANT
DUBAI
07.2022 - 01.2024
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Reviewed daily sales reports to identify areas of improvement.
- Promoted products and services offered by the company through various media channels.
- Handled employee relations issues such as disciplinary action or terminations.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Provided guidance and support to team members when needed.
- Maintained inventory levels by ordering supplies as needed.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Trained new employees on job duties and company policies.
Manager
SANGRILA HOTELS
DHARAN
02.2018 - 11.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
Education
High School Diploma -
VIDYAPITH MAHAVIDALAYA
NEPAL01-2014
Skills
- Scheduling proficiency
- Employee engagement
- Budgeting expertise
- Industry awareness
- Policy enforcement
- Customer service focus
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Timeline
Manager on Duty
ZOU ZOU TURKISH LEBANESE RESTURANT
07.2022 - 01.2024
Manager
SANGRILA HOTELS
02.2018 - 11.2022
High School Diploma -
VIDYAPITH MAHAVIDALAYA
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