Hi, I’m
Satyam Darbeshwar
Collection Specialist
Pune
Summary
Adept at debt recovery and client relationship management, I significantly enhanced debt recoveries at RFM GLOBAL PTV LTD through strategic negotiations and empathetic customer interactions. My critical thinking and teamwork skills streamlined collections processes, ensuring efficiency and professionalism in high-stakes environments.
Professional collection expert focused on maximizing debt recovery and minimizing losses. Adept in account management and fostering positive client relationships. Reliable team player known for flexibility in adapting to shifting priorities and achieving results.
Overview
2
years of professional experience
Work History
RFM GLOBAL PTV LTD
Collection Specialist
03.2023 - Current
Job overview
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
Education
Dhanwarte National CollageNagpur, India
BBA from Finance
04.2001
University Overview
- Percentage /CGPA - 93 %
Skills
Debt recovery expertise
Strong negotiation skills
Goal oriented
Critical thinking
Client relationship management
Empathy and tactfulness
Negotiation
Patience and persistence
Client relations
Complex Problem-solving
Teamwork and collaboration
Additional Information
* Debt Recovery Certified
Recovery agents as their representatives to collect pending debts
and outstanding balances from borrowers. The Reserve Bank of India
(RBI) has made it compulsory for all recovery and collection agents to
complete the debt recovery agent (DRA) certification.
* Rewards and Recognition I was RNR holder as a best debt recovery performer for continues 3
months.
Timeline
Collection Specialist
RFM GLOBAL PTV LTD
03.2023 - Current
Dhanwarte National Collage
BBA from Finance
04.2001