Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Timeline
Generic

Satyam Kumar

Newtown, Kolkata

Summary

Adept at GPS navigation and excelling in customer service, I leveraged these skills at Startek to enhance customer satisfaction through creative problem-solving. My tenure at Wipro and Rapido honed my multi-tasking and team collaboration abilities, significantly improving operational efficiency and fostering a positive work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Rapido Captain

Rapido
Kolkata
02.2025 - Current
  • Calculated correct fare accurately, fairly and transparently based on length of bike taxi ride.
  • Followed GPS systems when navigating unfamiliar areas or taking alternate routes due to traffic conditions.
  • Maintained vehicle in top operating condition and kept bike exterior spotlessly clean and inviting to passengers.
  • Provided friendly customer service while courteously answering questions about routes or services offered.

Aegis Customer Support

Startek
Kolkata
10.2023 - 11.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Flipkart Executive Assistant

Wipro
Kolkata
10.2020 - 03.2021
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Handled confidential information with discretion and integrity.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Bachelor of Arts - English Hons.

B.R. Ambedkar Bihar University, Muzaffarpur
Chakia, Bihar
03-2019

Software Web Developer - Coding Language J.S (Pursuing)

MASAI
Bengaluru

Skills

  • GPS navigation
  • Customer service
  • Problem resolution
  • Relationship building
  • Team collaboration
  • Priority management
  • Operational safety
  • Decision making
  • Technical aptitude
  • Multi-Tasking Capability

Affiliations

  • Tutoring
  • Fundraising
  • Foreign Languages (Duolingo)

Certification

  • DCA (NIIT)
  • Full Stack Web Developer (MASAI)

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Beginner
A1

Timeline

Rapido Captain

Rapido
02.2025 - Current

Aegis Customer Support

Startek
10.2023 - 11.2024

Flipkart Executive Assistant

Wipro
10.2020 - 03.2021

Bachelor of Arts - English Hons.

B.R. Ambedkar Bihar University, Muzaffarpur

Software Web Developer - Coding Language J.S (Pursuing)

MASAI

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Satyam Kumar