Satyam Kumar
Bangalore
Summary
To be professionally associated with an esteemed organization with an objective to utilize my education and experience.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
15
15
years of professional experience
3
3
Languages
Work History
RESTAURANT MANAGER
THE IRISH HOUSE BY K HOSPITALITY
04.2023 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
BAR MANAGER
THE IRISH HOUSE BY K HOSPITALITY
10.2021 - 04.2023
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
ASSISTANT RESTAURANT MANAGER
THE IRISH HOUSE BY K HOSPITALITY
08.2019 - 10.2021
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
RESTAURANT FLOOR MANAGER
THE IRISH HOUSE BY K HOSPITALITY
05.2018 - 08.2019
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
FOOD AND BEVERAGE CAPTAIN
FORTUNE SELECT TRINITY
10.2016 - 04.2018
- Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.
- Helped maintain a positive work environment within the cockpit by fostering open communication among crew members while respecting established hierarchy protocols.
FOOD AND BEVERAGE ASSOCIATE
GRAND MERCURE
10.2014 - 10.2016
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Participated in regular team meetings focused on refining service strategies.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
F &B SERVICE ASSOCIATE
PARK HYATT
04.2013 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
F & B SERVICE ASSOCIATE
ITC FORTUNE LANDMARK
07.2012 - 04.2013
Industrial Training
WESTIN BY STARWOOD MINDSPACE
09.2011 - 02.2012
Vocational Training
CLUB MAHINDRA MUNNAR HOLIDAYRESORT
11.2010 - 12.2010
Education
B.SC HOTEL MANAGEMENT & TOURISM -
Annamalai University/Culinary Institute Of India & CITMS
01.2012
HIGHER SECONDARY (10+2) - undefined
CO -OPRATIVE COLLEGE/BSEB PATNA
01.2009
SECONDARY (10th) - undefined
R.S.S High School Mahna/BSEB PATNA
01.2007
Skills
caring service
warm body language
high energy level
patient attitude
Team management
Inventory control and record keeping
Shift management
Staff scheduling
Supervisory skills
Complaint resolution
Food service background
Business operations expertise
Recipes and menu planning
Interests
Listen Music
Personal Information
- Height: 5'6
- Weight: 60KGS
- Date of Birth: 16th Aug 1992
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Areas Of Interest
Food & Beverage Service
Training
- Vocational Training, Club Mahindra Munnar Holiday Resort, Munnar, Kerala, 2010-11-01, 2010-12-15
- Industrial Training, Westin by Starwood Mindspace, Hyderabad, Telangana, 2011-09-01, 2012-02-20
Personal data processing
I, Satyam Kumar, declare that the above information is true and correct to the best of my knowledge and nothing has been concealed or distorted.
Timeline
RESTAURANT MANAGER
THE IRISH HOUSE BY K HOSPITALITY
04.2023 - Current
BAR MANAGER
THE IRISH HOUSE BY K HOSPITALITY
10.2021 - 04.2023
ASSISTANT RESTAURANT MANAGER
THE IRISH HOUSE BY K HOSPITALITY
08.2019 - 10.2021
RESTAURANT FLOOR MANAGER
THE IRISH HOUSE BY K HOSPITALITY
05.2018 - 08.2019
FOOD AND BEVERAGE CAPTAIN
FORTUNE SELECT TRINITY
10.2016 - 04.2018
FOOD AND BEVERAGE ASSOCIATE
GRAND MERCURE
10.2014 - 10.2016
F &B SERVICE ASSOCIATE
PARK HYATT
04.2013 - 10.2014
F & B SERVICE ASSOCIATE
ITC FORTUNE LANDMARK
07.2012 - 04.2013
Industrial Training
WESTIN BY STARWOOD MINDSPACE
09.2011 - 02.2012
Vocational Training
CLUB MAHINDRA MUNNAR HOLIDAYRESORT
11.2010 - 12.2010
HIGHER SECONDARY (10+2) - undefined
CO -OPRATIVE COLLEGE/BSEB PATNA
SECONDARY (10th) - undefined
R.S.S High School Mahna/BSEB PATNA
B.SC HOTEL MANAGEMENT & TOURISM -
Annamalai University/Culinary Institute Of India & CITMS