Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Satyam Kumar

Account Manager
New Delhi

Summary

Account Manager with a proven track record at Encore Capital Group, excelling in debt negotiation and customer service. Skilled in resolving disputes with empathy, achieving a high success rate in collections. Adept at fostering consumer relationships and implementing effective debt recovery strategies to maximize outcomes.

Overview

6
6
years of professional experience

Work History

Account Manager

Encore Capital Group
06.2022 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Customer Service Executive

IEnergizer
06.2021 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Prioritized high-risk accounts for targeted collection efforts, maximizing resources and increasing recoveries.
  • Provided exceptional customer service while negotiating repayment terms, fostering positive relationships with clients.

Customer Care Representative

Concentrix
11.2019 - 11.2020
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

BBA - Marketing Management

Dr D.Y Patil University
Navi Mumbai
04.2001 -

Intermediate Certificate - (Commerce)

S.K.P Viday Vihar
Bihar
04.2001 -

Secondary Education -

Navyug Vidyalaya
Bihar
04.2001 -

Skills

Account management

Teamwork and collaboration

Customer service

Debt negotiation

Fraud Investigation

Debt recovery strategies

Accomplishments

Elite Collector

Timeline

Account Manager

Encore Capital Group
06.2022 - Current

Customer Service Executive

IEnergizer
06.2021 - 06.2022

Customer Care Representative

Concentrix
11.2019 - 11.2020

BBA - Marketing Management

Dr D.Y Patil University
04.2001 -

Intermediate Certificate - (Commerce)

S.K.P Viday Vihar
04.2001 -

Secondary Education -

Navyug Vidyalaya
04.2001 -
Satyam KumarAccount Manager