To gain valuable practical experience, and to make a career in the profession, to aspire, achieve and excel in whatever I do, putting my educational knowledge and industrial experience and hence proving productive to the organization that I am a part of. Area Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Hi, I’m
Satyam Mishra
Area Manager - Operation
Dombivali
Summary
Overview
18
years of professional experience
1
Certification
Work History
Burger King Ind Pvt Ltd - Restaurant Brands Asia
Area Lead Operation
06.2022 - Current
Job overview
- Manage and coordinate with restaurant patch needs and requirements
- Implemented training programs to improve employees'' skills and knowledge, increasing overall efficiency.
- Monitored team performance, providing feedback and coaching for continuous improvement.
- Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments within the team''s operations.
- Analyzed data to identify trends and opportunities for growth, driving strategic decision making .
- Developed strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Facilitated meetings with stakeholders to discuss project updates, challenges, and solutions.
- Improved customer service standards by setting clear expectations for staff members and providing ongoing support as needed.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Supervised 8 locations to enforce high-quality standards of operation.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Generated reports detailing findings and recommendations.
- P&L Supervision & control comparison from goal set at every year.
- Maintain Monthly and annual sales target and profits
- Select Train and motivate the Staff and Managers and appreciate them timely
- Ensure proper equipment operation maintenance, safety and cleanliness in each location
- Respond immediately to customer needs or complaints
- Provide leadership, coaching and strategic direction to the entire team
- Collaborates within the marketplace to build the sales and profitability.
- Provide organizational directions to deliver the short term and long term sales and profit result through people, Development and improving restaurant operations.
- Oversaw daily operations, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Identified areas for cost reduction, resulting in significant savings for the company.
- Fostered a positive work environment by promoting collaboration and open communication among team members.
Burger King Ind Pvt Ltd
Restaurant Manager
10.2018 - 05.2022
Job overview
- Provide right training to the employee to ensure employees adhere to right standard
- Effectively coordinated daily restaurant management operation, resulting in greater productivity and higher level customer satisfaction
- Interviewed, hired and counseled qualified staff
- Appraised staff performance and provided constructive feedbacks to Improve overall productivity
- Upgrading the knowledge as per operation manual and enhancing whenever required
- Crew training assignment and the screening of prospective employees
- Work towards P&L Budget given by The Financial Team
- Produce monthly reports detailing sales trends and forecast
- Ensuring that all the associates adhere to the company's standard.
K.F.C (Yum/Sapphire Brand)
Assistant Manager
08.2012 - 02.2016
Job overview
- Training coordinator of the restaurant and the owner of training system
- Driving excellence in customer service
- Maintaining company standards in product and facility specification
- Supervising food handling procedure operational process
- Shift to shift financial control to meet the restaurant profit margin targets
- Respond to customer service needs
- Become a role model and set an example for other employees
- Responsible for inventory & P&L for the restaurant by controlling all semi variable cost.
Tenidoor international cuisine
Shift Supervisor
05.2010 - 04.2012
Job overview
- Reporting to Restaurant General Mangers
- Keep track of all stocks and maintained the FIFO
- Planning for the events for orders
- Taking inventory and do the proper indent on adequate basis
- Checking the checklist of opening and closing of the Restaurant
- Responsible to make schedule FOH service team and alignment.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
Cafe Coffe Day
Barista
03.2006 - 10.2008
Job overview
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Gurunanak college, Mumbai University
B. Com
University Overview
Shri Sanatan Dharam Junior college of Arts and Commerce
HSC
University Overview
Shri Sanatan Dharma High school
SSC
University Overview
Skills
Business Planning - Creating a Profitable Business plan, Forming into an AOP and ensure AOP is achieved
Area Of Interest
Area Of Interest
Food and Beverage ServicePersonal Information
Personal Information
Date of Birth: 05/13/1988Disclaimer
Disclaimer
I hereby declare that the information furnished above is true to best of my knowledge.Certification
Serve safe certified
Timeline
Area Lead Operation
Burger King Ind Pvt Ltd - Restaurant Brands Asia
06.2022 - Current
Restaurant Manager
Burger King Ind Pvt Ltd
10.2018 - 05.2022
Assistant Manager
K.F.C (Yum/Sapphire Brand)
08.2012 - 02.2016
Shift Supervisor
Tenidoor international cuisine
05.2010 - 04.2012
Barista
Cafe Coffe Day
03.2006 - 10.2008
Gurunanak college, Mumbai University
B. Com
05.2009
Shri Sanatan Dharam Junior college of Arts and Commerce
HSC
05.2006
Shri Sanatan Dharma High school
SSC
05.2004
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