Satyam Prasoon
Team Manager
Summary
Dynamic and results-driven Manager with over 5 years of experience in customer service. Demonstrated excellence in team leadership, operational discipline, and strategic planning to enhance team performance and customer satisfaction. Proven track record of transforming underperforming teams into high-performing units, achieving significant improvements in efficiency and service quality. Adept at fostering a positive work environment, implementing effective training programs, and driving continuous improvement initiatives. Committed to delivering exceptional customer experiences and achieving organizational goals.
Overview
5
5
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Operations Team Manager
Concentrix
09.2022 - Current
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
- Increased productivity by creating efficient scheduling systems for staff members and resource allocation.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
Customer Content Management Specialist
Concentrix
11.2021 - 09.2022
- Helped UK based clients in addition and creation of new products on several e-commerce sites
- Worked on AWS based software loaded with generative AI
- Used Photoshop to create unique images for customers
- Worked with different teams to complete tasks in time
Customer Service Representative
Concentrix
11.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Senior Customer Sales and Service Expert
Concentrix
07.2019 - 11.2020
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Education
10th -
Nawada, India12th - undefined
Nawada, IndiaBachelor of Arts (English Hons.) - undefined
IGNOU
Gurgaon, IndiaSkills
MS-Excel
Customer service skills
Organization and team work
Adaptability
Problem Solving
MS-Office
Technical knowledge
Operational Efficiency
Training and mentoring
Sales Support
Deadline Management
Certification
Fundamentals of Digital Marketing by Google
Accomplishments
- Outstanding quality of work
- Platinum level team coach
Timeline
Operations Team Manager
Concentrix
09.2022 - Current
Customer Content Management Specialist
Concentrix
11.2021 - 09.2022
Customer Service Representative
Concentrix
11.2020 - 11.2021
Senior Customer Sales and Service Expert
Concentrix
07.2019 - 11.2020
10th -
12th - undefined
Bachelor of Arts (English Hons.) - undefined
IGNOU
Disclaimer
I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge.
Disclaimer
I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge.