Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Satyam Rajput

Indore

Summary

Dedicated and detail-oriented System Engineer with 6+ years of experience. An IT professional with expertise in Fintech and excellent communication and technical skills. A good and proactive team player who relishes challenges. Skilled in SQL/MySQL, Microsoft Excel, Python, and HTML5.

Overview

6
6
years of professional experience

Work History

System Engineer - Product Support

Worldpay India Pvt Ltd
06.2020 - Current
  • Streamline merchant's journey, from account setup on the payment processing server (EMBOSS) and software initialization to secure card transactions and efficient fund settlement.
  • Providing comprehensive L3 support for Worldpay Total (Point of Sales) payment processing software deployment on UAT and production, ensuring seamless integration for retail, hospitality, and AWS cloud merchants.
  • Collaborate with the POS provider's technical team and business analysts to guide them on implementing various integration APIs in the POS application/software. This will ensure seamless payment processing and integration between the POS and merchant payment software.
  • Pinpointing the trigger for the bug after analyzing Python code in the payment processing system by validating reported issues and replicating the behavior.
  • Investigated, diagnosed, and resolved complex technical issues with the help of SQL queries.
    Deep-diving into Splunk, CloudWatch, and local software logs to pinpoint the exact cause of the reported issues and recommend resolutions.
  • Understanding the requirements of clients, liaising with development teams, product teams, card schemes (VISA, Amex, Mastercard, Diners, etc.), and issuing banks (Streamline, Barclays, Amex, HSCB, etc.) to fulfill client's requirements.
  • Coordinated with cross-functional teams to resolve complex issues.
  • Conducting and participating in service transition sessions with various teams internally.
  • Utilizing data analysis skills to identify root causes and recommendations, and present findings in a compelling RCA report for internal and external stakeholders.
  • Managing incidents based on priority and severity
  • Tech Stack: MySQL, RDMS, Oracle DB, Salesforce,
    Confluence, Splunk, Python

Quality Assurance Analyst

CRM Services Pvt. Ltd.
07.2018 - 05.2020
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Provide technical troubleshooting to clients for web hosting
    and e-commerce websites.
  • Provide end-to-end support to e-commerce clients on
    HTML/CSS-based websites.
  • Audit monthly performance to increase the SLA, AHT and increase the productivity.
  • Tech Stack: HTML, CSS, Salesforce, Confluence

Education

Bachelor of Science - Engineering in Computer Science

Oriental College of Technology
06.2017

Higher Secondary School - Mathematics And Computer Science

Samaritans Senior Secondary School
05.2013

High School - Mathematics

Samaritans Senior Secondary School
05.2011

Skills

  • Programming Languages: SQL, Python
  • Databases: MySQL
  • Monitoring: Splunk
  • Project Management & Collaboration: Service now, Confluence
  • Cloud CRM: Salesforce
  • Software Applications: Office 365, Microsoft Office Suite
  • Technical Support
  • Root Cause Analysis

Additional Information

  • Proficient in Linux and Windows operating systems, HTML5 and SQL.
  • Familiar with Agile methodologies and Waterfall models.
  • In-depth knowledge of POS payments, card scheme operations, payment acquirers, transaction processing, and EMV transaction flow.
  • Currently pursuing Full Stack Python Developer Course from Naresh IT technologies.

Timeline

System Engineer - Product Support

Worldpay India Pvt Ltd
06.2020 - Current

Quality Assurance Analyst

CRM Services Pvt. Ltd.
07.2018 - 05.2020

Higher Secondary School - Mathematics And Computer Science

Samaritans Senior Secondary School

High School - Mathematics

Samaritans Senior Secondary School

Bachelor of Science - Engineering in Computer Science

Oriental College of Technology

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Satyam Rajput