Hi, I’m
Satyam Sharma
Indore
Summary
Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
5
years of professional experience
Work History
Clash ArenaIndore
Business Development Manager
01.2024 - Current
Job overview
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Used change methodologies to increase sales and led projects for increased productivity.
- Reviewed operational records and reports to project sales and determine profitability.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Developed and significantly grew assigned territory 75% within first month.
Clash Arena Indore
Team Leader
07.2023 - 01.2024
Job overview
- Provided academic advice and guidance to students.
- Answered enquiries from students, staff and external stakeholders in person, over the phone and via email.
- Organised student information sessions and seminars.
- Maintained accurate records of all student support activities.
- Assisted with student enrolment processes.
- Identified potential issues related to student performance or behaviour.
- Conducted regular reviews of course materials to ensure accuracy and relevance to current educational trends.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Aakash Educational services limited Indore
Student Support Officer
04.2022 - 01.2023
Job overview
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Provided academic advice and guidance to students.
- Organised student information sessions and seminars.
- Answered enquiries from students, staff and external stakeholders in person, over the phone and via email.
- Assisted with student enrolment processes.
- Maintained accurate records of all student support activities.
- Developed strategies for improving student engagement and retention rates.
- Monitored course completion rates and identified areas of improvement.
- Identified potential issues related to student performance or behaviour.
Cogent E ServicesNoida
Customer Service Representative
11.2021 - 04.2022
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
EOSGlobeNoida
Customer Support Representative
02.2020 - 12.2021
Job overview
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
IndiaMART InterMESH LimitedNoida
Customer Assistance
01.2019 - 10.2020
Job overview
- Assisted clients in developing and implementing IT strategies to improve business operations.
- Developed project plans and maintained timelines to ensure successful completion of projects within budget constraints.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
Education
IPS Academy IBMRIndore
MBA from Management in International Business
11-2022
University of AllhabaadPrayagraj
Bachelor of Commerce
09-2021
University Overview
- Akhil Bhartiya Vidyarthi Parishad Member
Skills
- Relationship Development
- Strategic Partnerships
- Promotional Planning
- Decision-Making
- Project Management
- Business Development
- Salesforce Management
- Client Consultations
- Performance Evaluations
- Customer Service
- Lead Generation
- Relationship Building
- Sales Presentations
- Market Tracking
- Research
- Business Administration
- Sales and Marketing
- Training and Development
Affiliations
- Public Speaking
Accomplishments
- Gold Medalist in Debut
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Business Development Manager
Clash Arena
01.2024 - Current
Team Leader
Clash Arena
07.2023 - 01.2024
Student Support Officer
Aakash Educational services limited
04.2022 - 01.2023
Customer Service Representative
Cogent E Services
11.2021 - 04.2022
Customer Support Representative
EOSGlobe
02.2020 - 12.2021
Customer Assistance
IndiaMART InterMESH Limited
01.2019 - 10.2020
IPS Academy IBMR
MBA from Management in International Business
University of Allhabaad
Bachelor of Commerce
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