SATYAM SHARMA
Lucknow
Summary
Aim to be associated with an esteemed organization where I can improve my skills through continuous learning and to make the contribution with best of my abilities and creativity towards the organization objectives and to grow in an organization with hard work and dedication by utilizing my knowledge.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Fleet Operations Manager
Zomato
08.2023 - Current
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Led cross-functional teams in the development and implementation of new fleet policies and procedures.
- Conducted regular risk assessments to identify potential hazards and minimize incidents within the fleet operation.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- Improved driver retention rates through effective employee engagement initiatives like incentive programs or recognition awards ceremonies.
- Maintained accurate driver information for delivery scheduling.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Developed and maintained knowledgeable and productive team of employees.
Associate Manager, Rapido Bike Taxi Services
NCR
05.2022 - 07.2023
- Managing Whole DELHI, Auto rides from 3000 rides to 25000 rides in a Day.
- Maintaining incentive of the captain and Discounts for customer and captain both.
- Also Maintaining ATL & BTL for whole Delhi NCR. In One year the total FTU catch was around 10 lac per day.
- Maintaining Daily data on the basis of Demand and Supply of city. Also maintaining APR & DPR, Acceptance of the customer, Ocara and lastly LP,HP,UHP Captains.
Supply Manager
Blue Collars Service Provider
09.2020 - 12.2021
- Managing all Supply Chain Throughout city .
- Managing 3 cities at time
- Customer Relation
- Deals With Corporate Company
- Achievement of monthly business plan
- To ensure that all payments are collected as per company's payment terms
- To set up and deliver sales presentations, product/service demonstrations on daily basis.
- Handled maintenance reports for orders requested and completed
- Determined appropriate budget levels and administered expenditures
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory
DEPUTY MANAGER
RAPIDO
04.2019 - 12.2019
- Primary responsibility is to support growth and officiency of city operations
- Work closely with technical and product team to solve bugs or introduce new features which could improve seamless driver partner experience
- Execute Marketing Captain and Customers side
- Customers Experience! Like low ETA
- Competitive prizing
- Safety etc)
- Captain Quality (Like Cancellations Policy Navigation
- Customers Treatment etc.)
- Manage some part of P&L of city for both side demand and supply and hence overall growth from cities
Launch Operations Expert,Uber
UBER
05.2018 - 04.2019
- Drove on-boarding and acquisition of delivery partners in order to cater to a successful launch and post-launch operations in the city
- Quality Initiatives to boost user experience
- Formalizing sustainable earnings model for Partners via market and competition research
- Inventory management
- Supported driver training and escalations
- Trained new hires to bring their capacity at par to boost driver experience
- Marketing Expert - APR
Customer Executive, UBER
UBER
12.2017 - 05.2018
- Serve best service to customer
- Get resolve issue as soon as possible
- Give info to customer about plan of aircel.
Marketing Executive, UBER
UBER
01.2016 - 12.2017
- Primary responsibility is to improve customer experience from Airport bookings
- Execute Marketing Activity on Customers side
- Customers Experience! Like low ETA, Competitive pricing safety etc)
- Manage some part of PBL of cities for demand side growth from cities.
Education
Integrated Masters of Business Administration - Accounting/Marketing
BABU BANARSI DAS UNIVERSITY
Lucknow 05.2014 - 12.2018
Skills
Sales Management
Project & Team Management
Strategic planning
Operations management
Project Management
Business planning
Sales growth
Operational Efficiency
Fleet Management
Operations and logistics
Employee Management
Teamwork and Collaboration
Lifecycle Management
Timeline
Fleet Operations Manager
Zomato
08.2023 - Current
Associate Manager, Rapido Bike Taxi Services
NCR
05.2022 - 07.2023
Supply Manager
Blue Collars Service Provider
09.2020 - 12.2021
DEPUTY MANAGER
RAPIDO
04.2019 - 12.2019
Launch Operations Expert,Uber
UBER
05.2018 - 04.2019
Customer Executive, UBER
UBER
12.2017 - 05.2018
Marketing Executive, UBER
UBER
01.2016 - 12.2017
Integrated Masters of Business Administration - Accounting/Marketing
BABU BANARSI DAS UNIVERSITY
05.2014 - 12.2018
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