Summary
Overview
Work History
Education
Skills
Timeline
Generic
Satyam Upadhyay

Satyam Upadhyay

Customer Service
New Delhi,DL

Summary

Customer Service Executive with proven expertise in problem-solving and client relationship management. Demonstrated ability to enhance customer satisfaction through effective communication and teamwork. Seeking a role that values dedication and integrity in service delivery.

Overview

1
1
year of professional experience

Work History

FREELANCE PHOTOGRAPHER

Self-employed
  • Capture high-quality photos across various genres, including portraits, landscapes, editorial, sports, and product photography.
  • Skilled in retouching and color correction using Adobe software.
  • Also experienced in video editing and color grading.

EVENT PHOTOGRAPHY ASSISTANT

  • Assisted lead photographers in covering a diverse range of live events such as sports games, concerts, expos, and ceremonies.
  • Responsibilities included setting up and handling equipment, managing lighting and gear, coordinating shots, and ensuring smooth workflow during fast-paced, dynamic environments.
  • Contributed to capturing high-quality images by anticipating key moments and supporting post-event file organization.

CUSTOMER SERVICE EXECUTIVE

CREDIT ONE BANK(I ENERGIZER)
Noida
05.2024 - Current
  • Resolved high-volume voice support inquiries with 90% customer satisfaction rate.
  • Managed account retention and closure requests to enhance customer loyalty.
  • Assisted customers with card loss, login issues, and payment processing efficiently.
  • Educated customers on products and best practices for account management.
  • Utilized CRM tools for precise documentation and timely follow-ups.
  • Surpassed targets in call time, first-contact resolution, and feedback scores consistently.

Education

B.SC - Media Science

S.V.I.M.S(Swami Vivekananda Institute of Management And Science)
Kolkata

Class 10th -

Kendriya Vidyalaya

Class 12th -

BBOSE
Kolkata

Skills

  • Self-management
  • Attention to detail
  • Teamwork
  • Adaptability and flexibility
  • Emotional intelligence
  • Interpersonal communication
  • Adobe Lightroom and Photoshop
  • After Effects proficiency
  • Photography skills

Timeline

CUSTOMER SERVICE EXECUTIVE

CREDIT ONE BANK(I ENERGIZER)
05.2024 - Current

FREELANCE PHOTOGRAPHER

Self-employed

EVENT PHOTOGRAPHY ASSISTANT

B.SC - Media Science

S.V.I.M.S(Swami Vivekananda Institute of Management And Science)

Class 10th -

Kendriya Vidyalaya

Class 12th -

BBOSE

Similar Profiles

CREATE PROFILE
Satyam UpadhyayCustomer Service