Satyam Upadhyay
Customer Service
New Delhi,DL
Summary
Customer Service Executive with proven expertise in problem-solving and client relationship management. Demonstrated ability to enhance customer satisfaction through effective communication and teamwork. Seeking a role that values dedication and integrity in service delivery.
Overview
1
1
year of professional experience
Work History
FREELANCE PHOTOGRAPHER
Self-employed
- Capture high-quality photos across various genres, including portraits, landscapes, editorial, sports, and product photography.
- Skilled in retouching and color correction using Adobe software.
- Also experienced in video editing and color grading.
EVENT PHOTOGRAPHY ASSISTANT
- Assisted lead photographers in covering a diverse range of live events such as sports games, concerts, expos, and ceremonies.
- Responsibilities included setting up and handling equipment, managing lighting and gear, coordinating shots, and ensuring smooth workflow during fast-paced, dynamic environments.
- Contributed to capturing high-quality images by anticipating key moments and supporting post-event file organization.
CUSTOMER SERVICE EXECUTIVE
CREDIT ONE BANK(I ENERGIZER)
Noida
05.2024 - Current
- Resolved high-volume voice support inquiries with 90% customer satisfaction rate.
- Managed account retention and closure requests to enhance customer loyalty.
- Assisted customers with card loss, login issues, and payment processing efficiently.
- Educated customers on products and best practices for account management.
- Utilized CRM tools for precise documentation and timely follow-ups.
- Surpassed targets in call time, first-contact resolution, and feedback scores consistently.
Education
B.SC - Media Science
S.V.I.M.S(Swami Vivekananda Institute of Management And Science)
Kolkata Class 10th -
Kendriya Vidyalaya
Class 12th -
BBOSE
KolkataSkills
- Self-management
- Attention to detail
- Teamwork
- Adaptability and flexibility
- Emotional intelligence
- Interpersonal communication
- Adobe Lightroom and Photoshop
- After Effects proficiency
- Photography skills
Timeline
CUSTOMER SERVICE EXECUTIVE
CREDIT ONE BANK(I ENERGIZER)
05.2024 - Current
FREELANCE PHOTOGRAPHER
Self-employed
EVENT PHOTOGRAPHY ASSISTANT
B.SC - Media Science
S.V.I.M.S(Swami Vivekananda Institute of Management And Science)
Class 10th -
Kendriya Vidyalaya
Class 12th -
BBOSE