Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Personal Information
Timeline
Generic

Satyam Varma

Nagpur

Summary

Store Sales Manager with extensive experience in retail operations and employee supervision. Expertise in inventory management, customer service, and team leadership. Achieved significant improvements in store performance through strategic planning and effective sales campaigns. Recognized for creating a collaborative environment that enhances teamwork and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

STORE MANAGER

TATA CROMA
Nashik
09.2023 - 07.2025
  • Managing the store size of 12,000 sq. ft. With a team size of over 60 staff members.
  • Experienced in New Store Opening (NSO).
  • Responsible for the monthly and quarterly assessment of the team (ensure they maintain an 80%+ score).
  • The Nashik Pathardi store recorded a booked loss in FY 2023-24. However, since taking over the store in April 2025, the store has consistently achieved both Topline (revenue) and bottom-line (profitability) targets every month from April through July 2025.
  • Delivered 103% AOP target in FY '24, with 8% EBITA growth.
  • Leading and responsible for the store sales, store operations, margin, and inventory management.
  • Responsible for SOP, Smart, and Process Excellence Audits of the store (delivered the highest SOP score in the region for FY '24 Q3 and Q4).
  • Responsible for managing the home and digital business of the store.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase the sales output.
  • Performed regular price checks to ensure competitive pricing.
  • Recruited, trained and supervised new employees and maintain accurate records of employee performance reviews.
  • Ensured compliance with safety regulations and company policies.
  • Planned special promotions or discounts based on market trends.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Oversaw inventory management through daily counts, audits and shrinkage control.

ASSISTANT STORE MANAGER

TATA CROMA
Kalyan
05.2022 - 08.2023
  • Focusing on Conversion Rate, Improving Margins, Business development and Achieving Store Sales Target.
  • Preparing Stores Dashboard, Target sheet, Sales and Incentive tracker.
  • Managing Shrinkage and reviewing Repair Allocation.
  • Executing SMART Audits and Implementing Actionable.
  • Briefing Store team, leading sales team and cross functional training.
  • Implementing and complying as per all the SOPs & policies set by the organization.

OPERATIONS INTERNS

INDWELL RETAIL PVT. LTD. (DUSMINUTE)
Bengaluru
05.2021 - 07.2021
  • Company Overview: DusMinute is India's first Omnichannel hyperlocal managed living platform which brings all the amenities and requirements of residents to their doorstep.
  • Led and mentored a team of 8 store staff including the store manager. Coaching and critiquing them on company SOPs for online orders.
  • Maintained and improved the cluster of stores' compliance percentage for online orders.
  • Ensure order delivery time should be minimum.
  • Assist Chief Procurement Officer in promotional weekly and monthly offers.
  • Ensure store profitability.
  • Ensure minimum and genuine refund to the customer.
  • DusMinute is India's first Omnichannel hyperlocal managed living platform which brings all the amenities and requirements of residents to their doorstep.

FRONT OFFICE ASSOCIATE

THE ZURI WHITEFIELD
Bengaluru
07.2018 - 10.2019
  • Company Overview: The Zuri Group offers 5-star hotels and resorts and luxury spa in some of the most exotic places in India like Goa, Kumarakom and Bengaluru.
  • Nominated for the star of the month.
  • Room Management.
  • Dealing with and resolving guest's complaints without escalating it to Duty Manager.
  • Keeping a track on long stayer billings and part settlement.
  • Proper room/amenities check prior to a VIP guest arrival.
  • Maximize room revenue through up selling.
  • The Zuri Group offers 5-star hotels and resorts and luxury spa in some of the most exotic places in India like Goa, Kumarakom and Bengaluru.

INDUSTRIAL TRAINEE

THE LALIT
Jaipur
12.2015 - 04.2016
  • Company Overview: Headquartered in New Delhi, the company opened its first hotel here in 1988. The company offers twelve luxury Hotels, Palaces & Resorts and two mid-market segment hotels under The LaLiT Traveller brand offering 2261 rooms.
  • Successfully completed 17 weeks industrial training in all the major department (Front Office, Food Production, Food & Beverage Service, Accommodation Operations)
  • Headquartered in New Delhi, the company opened its first hotel here in 1988. The company offers twelve luxury Hotels, Palaces & Resorts and two mid-market segment hotels under The LaLiT Traveller brand offering 2261 rooms.

Education

MBA - Operations Management

University of Mumbai
Mumbai
01-2022

B.Sc. - Hotel Management

National Council for Hotel Management and Catering Technology
Noida

HSC -

Sandipani Jr. College
Nagpur, Maharashtra

SSC -

St John's High School
Nagpur, Maharashtra

Skills

  • Team management
  • Inventory management
  • Profitability analysis
  • Customer service
  • New store opening
  • Sales strategy
  • Merchandising strategy
  • Performance assessment
  • Team leadership
  • Profit margin optimization
  • Revenue generation
  • Sales expertise
  • Retail sales techniques

Certification

  • Supply Chain Operations and Disruption Management, 30 Hours, NITIE, Mumbai
  • Excel Training, 1.5 hours, Bizwiz.co.in
  • Advance Excel Training, 30 hours, Deloitte

Extracurricular Activities

Member of Students Placement Cell at TIMSR, Mumbai. Represented Front Office Department at Zuri Utsav. Passed NCC Certificate A Certification Exam.

Personal Information

Date of Birth: 08/29/96

Timeline

STORE MANAGER

TATA CROMA
09.2023 - 07.2025

ASSISTANT STORE MANAGER

TATA CROMA
05.2022 - 08.2023

OPERATIONS INTERNS

INDWELL RETAIL PVT. LTD. (DUSMINUTE)
05.2021 - 07.2021

FRONT OFFICE ASSOCIATE

THE ZURI WHITEFIELD
07.2018 - 10.2019

INDUSTRIAL TRAINEE

THE LALIT
12.2015 - 04.2016

MBA - Operations Management

University of Mumbai

B.Sc. - Hotel Management

National Council for Hotel Management and Catering Technology

HSC -

Sandipani Jr. College

SSC -

St John's High School

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