Satyam Rajput
Pune
Summary
Dedicated and detail-oriented Product Support Engineer with 5+ years of experience. An IT professional with expertise in Fintech and excellent communication and technical skills. A good and proactive team player who relishes challenges. Skilled in SQL/MySQL, Microsoft Excel, Python, and HTML5.
Overview
7
7
years of professional experience
Work History
FLS Engineer
Checkmarx India Pvt Ltd
01.2025 - Current
- Developed and implemented secure coding practices to safeguard software systems against potential security vulnerabilities.
- Created and maintained documentation on security policies, procedures, and best practices, ensuring alignment with organizational goals and regulatory standards.
- Evaluated vulnerability scan findings (using SAST, DAST, and SCA tools) and prioritized resolution efforts based on severity, impact, and risk exposure.
- Provided support and investigation for incidents in both client-facing and corporate environments, documenting findings, actions, and resolutions to improve future security measures.
- Collaborated with developers, system administrators, and other teams to enhance security practices, ensuring secure development pipelines.
- Advised on SSL/TLS configurations for secure communication protocols, ensuring data integrity and confidentiality were upheld across platforms.
- Worked closely with DevOps teams, utilizing CI/CD tools such as Jenkins and Azure DevOps to integrate security seamlessly into the development lifecycle.
- Managed to acknowledge tickets and met the closure rate up by 40%
System Engineer - Product Support
Worldpay India Pvt Ltd
06.2020 - 01.2025
- Streamline merchant's journey, from account setup on the payment processing server (EMBOSS) and software initialization to secure card transactions and efficient fund settlement.
- Providing comprehensive L3 support for Worldpay Total (Point of Sales) payment processing software deployment on UAT and production, ensuring seamless integration for retail, hospitality, and AWS cloud merchants.
- Collaborate with the POS provider's technical team and business analysts to guide them on implementing various integration APIs in the POS application/software. This will ensure seamless payment processing and integration between the POS and merchant payment software.
- Pinpointing the trigger for the bug after analyzing Python code in the payment processing system by validating reported issues and replicating the behavior.
- Investigated, diagnosed, and resolved complex technical issues with the help of SQL queries.
Deep-diving into Splunk, CloudWatch, and local software logs to pinpoint the exact cause of the reported issues and recommend resolutions. - Understanding the requirements of clients, liaising with development teams, product teams, card schemes (VISA, Amex, Mastercard, Diners, etc.), and issuing banks (Streamline, Barclays, Amex, HSCB, etc.) to fulfill client's requirements.
- Coordinated with cross-functional teams to resolve complex issues.
- Conducting and participating in service transition sessions with various teams internally.
- Utilizing data analysis skills to identify root causes and recommendations, and present findings in a compelling RCA report for internal and external stakeholders.
- Managing incidents based on priority and severity
- Tech Stack: MySQL, RDMS, Oracle DB, Salesforce,
Confluence, Splunk, Python
Quality Assurance Analyst
CRM Services Pvt. Ltd.
07.2018 - 05.2020
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Provide technical troubleshooting to clients for web hosting
and e-commerce websites. - Provide end-to-end support to e-commerce clients on
HTML/CSS-based websites. - Audit monthly performance to increase the SLA, AHT and increase the productivity.
- Tech Stack: HTML, CSS, Salesforce, Confluence
Education
Bachelor of Science - Engineering in Computer Science
Oriental College of Technology
Bhopal06.2017
Higher Secondary School - Mathematics And Computer Science
Samaritans Senior Secondary School
Hoshangabad05.2013
High School - Mathematics
Samaritans Senior Secondary School
Hoshangabad05.2011
Skills
- Programming Languages: Python
- Databases: MySQL
- Monitoring: Splunk, Kibana, AWS Cloud Watch
- Project Management & Collaboration: Service now, Confluence
- Cloud CRM: Salesforce
- API Testing: Rest API, Postman
- Software Applications: Office 365, Microsoft Office Suite
- Technical and Production Support
- BI Tool: Power BI
- IDE's: Eclipse, VS Code, Visual Studio
Additional Information
- Proficient in Linux and Windows operating systems.
- Familiar with Agile methodologies and Waterfall models.
- In-depth knowledge of POS payments, card scheme operations, payment acquirers, transaction processing, and EMV transaction flow.
- Currently pursuing Full Stack Data Science Course from iNeuron.
Timeline
FLS Engineer
Checkmarx India Pvt Ltd
01.2025 - Current
System Engineer - Product Support
Worldpay India Pvt Ltd
06.2020 - 01.2025
Quality Assurance Analyst
CRM Services Pvt. Ltd.
07.2018 - 05.2020
Bachelor of Science - Engineering in Computer Science
Oriental College of Technology
Higher Secondary School - Mathematics And Computer Science
Samaritans Senior Secondary School
High School - Mathematics
Samaritans Senior Secondary School
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