Summary
Work History
Education
Skills
Personal Information
Timeline
Generic
SHIVAM KUMAR

SHIVAM KUMAR

ITKHORI

Summary

Dynamic Customer Service & Digital Services Operator with Jio Telecom, adept at enhancing customer satisfaction through effective problem resolution and digital payment solutions. Proven expertise in banking operations and a strong commitment to service excellence, ensuring seamless access to financial products and telecom support.

Work History

Customer Service & Digital Services Operator

Jio Telecom
  • Maintained accurate records and resolved customer queries to ensure timely support.
  • Provided banking services at SBI Mini Bank, improving customer access to financial products.
  • Banking operations (deposit, withdrawal, AEPS)
  • Digital payments, bill payments, transfers
  • SIM activation, recharges, telecom support

Education

B.Com - Accounting

Vananchal College
Tandwa
03-2026

12th - Commerce

Bhadrakali College Itkhori
Jharkhand
01-2025

10th -

Dr. Ambedkar High School
Shaharjam-Ashariya
01-2023

Skills

  • Computer Management
  • Customer Service
  • Digital Payments
  • Basic Accounting
  • Video & Photo Editing
  • Banking operations
  • Digital payments
  • Emergency response

Personal Information

  • Father's Name: Bhola Saw
  • Mother's Name: Rekha Devi
  • Brother's Name: Sachin kumar Gupta

Timeline

Customer Service & Digital Services Operator

Jio Telecom

B.Com - Accounting

Vananchal College

12th - Commerce

Bhadrakali College Itkhori

10th -

Dr. Ambedkar High School
SHIVAM KUMAR