Experienced Workforce Analyst with a proven track record of effectively gathering, reviewing, and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled in critical thinking, problem-solving, and planning. Over 10 years of experience in workforce assessment, with the ability to analyze information and utilize logic and process knowledge to address work-related issues and problems. Excellent at professional and courteous communication via phone, email, or in person. Adept at identifying root causes of problems and developing measurable solutions. Builds strong partnerships with all levels of the organization. Effective oral and written communicator with co-workers, management teams, other departments, vendors, and outside agencies while always being sensitive to professional ethics. Attention to detail allows for accurate information organization and diligent procedure following. Dedicated to maintaining optimal staffing levels to meet service needs. Skilled in delivering new-hire training on attendance issues and proficient in monitoring workflow patterns and managing schedule changes. Possesses strong report-writing abilities, effective maintenance of tracking spreadsheets, and solid understanding of forecasts.