Summary
Overview
Work History
Education
Skills
Timeline
Generic
Satyanand Singh

Satyanand Singh

Supervisor WFM /RTA
Bangalore

Summary

Experienced Workforce Analyst with a proven track record of effectively gathering, reviewing, and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled in critical thinking, problem-solving, and planning. Over 10 years of experience in workforce assessment, with the ability to analyze information and utilize logic and process knowledge to address work-related issues and problems. Excellent at professional and courteous communication via phone, email, or in person. Adept at identifying root causes of problems and developing measurable solutions. Builds strong partnerships with all levels of the organization. Effective oral and written communicator with co-workers, management teams, other departments, vendors, and outside agencies while always being sensitive to professional ethics. Attention to detail allows for accurate information organization and diligent procedure following. Dedicated to maintaining optimal staffing levels to meet service needs. Skilled in delivering new-hire training on attendance issues and proficient in monitoring workflow patterns and managing schedule changes. Possesses strong report-writing abilities, effective maintenance of tracking spreadsheets, and solid understanding of forecasts.

Overview

16
16
years of professional experience
11
11
years of post-secondary education
3
3
Languages

Work History

Supervisor WFM RTA

Concentrix Services
01.2013 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Customer Service Associate

Serco Global Services
06.2009 - 11.2012
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Customer Service Representative

Allsec Technologies
10.2008 - 06.2009
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

10th - Science Education

SS High School Rasalpur
Samastipur, Bihar
04.2001 - 03.2005

12th - Science Education

Allahabad, Up Board

Bachelor of Arts - Political Science

Indira Gandhi National Open University
04.2001 -

Skills

  • Microsoft Excel

  • Strategic planning

  • Problem solving

  • Analytical skills

  • Call center statistics

  • Call center performance metrics

  • Staff Management

  • Training & Development

  • Supervision

  • Leadership

Timeline

Supervisor WFM RTA

Concentrix Services
01.2013 - Current

Customer Service Associate

Serco Global Services
06.2009 - 11.2012

Customer Service Representative

Allsec Technologies
10.2008 - 06.2009

10th - Science Education

SS High School Rasalpur
04.2001 - 03.2005

Bachelor of Arts - Political Science

Indira Gandhi National Open University
04.2001 -

12th - Science Education

Allahabad, Up Board
Satyanand SinghSupervisor WFM /RTA