Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Tools Technology Knowledge
Work Availability
Timeline
Satyanarayanarao Pentyala

Satyanarayanarao Pentyala

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

Seeking a senior management role, I bring a proven track record of successfully delivering Salesforce development projects within dynamic, enterprise-level environments. With a profound understanding of both programmatic and declarative development, I excel in end-to-end implementation and effective communication with technical teams and stakeholders. Committed to fostering innovation, optimizing business operations, and consistently delivering exceptional results, I am prepared to lead and drive digital integration initiatives. My business acumen and strategic outlook position me as an asset for steering high-performing teams towards success. Experienced in cultivating a culture of innovation, I am dedicated to elevating business outcomes in the IT sector through my leadership and results-oriented approach.

As a senior leader focused on achieving results, I bring over 15+ years of experience in the information technology field, including 6+ years in product and program management and 9 years in technical and engineering/delivery. My expertise spans PMI, Agile, SCRUM, and product management, and I have a proven track record of successfully managing international project teams in the United States, the United Kingdom, and India. My extensive experience encompasses various sectors, including finance, insurance, healthcare, pharmaceuticals, life sciences, and cryptocurrency exchanges, among others. I excel at collaborating with other departments, third-party suppliers, and offshore centers of competence, forming productive partnerships to drive project success. Proficient in agile methodologies, dev-ops practices, and release management within complex IT environments. Throughout my career, I have demonstrated effective leadership in managing engineering teams in fast-paced and complex environments. I've adeptly steered Salesforce projects from initiation to delivery, ensuring meticulous adherence to timelines, budgets, and top-tier quality standards. Collaborating seamlessly with stakeholders, I've defined project scope and objectives, blending technical expertise with strategic acumen. Proficient in technical solutioning, I translate business needs into scalable Salesforce solutions, overseeing design, development, and customization. Quality assurance is paramount, with rigorous processes and detailed documentation ensuring the stability, security, and performance of Salesforce solutions. As aproactive risk mitigator, I troubleshoot challenges while maintaining project momentum. Effective communication lies at the core of my approach, articulating the business value of recommended approaches and bridging the gap between technical and business language. With broad system design skills, I architect and explain complex systems, creating a holistic narrative that resonates across all stakeholders. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

17
17
years of professional experience
12
12
Certifications

Work History

Salesforce.com Competency Leader

CxDatalabs LLC
07.2022 - 09.2023
  • I led the team and managed the Salesforce.com CRM program, including integrations, migrations, and implementing products like nCino, FSC, AWS Connect
  • Reporting to the Senior Director, I oversaw cross-functional teams in India and the USA, optimizing processes, allocating resources efficiently, and delivering high-quality results
  • Managing complex integrations and migrations with Google Appian and Microsoft CRM, I ensured smooth transitions, minimized disruptions, and aligned enhancements with organizational goals
  • Throughout my tenure, I successfully drove program success, fostered collaboration, and achieved strategic objectives, contributing to the overall success of the Salesforce.com CRM program
  • Managed business development, led pre-sales initiatives, and provided coaching to team members.

CRM Manager

Infobahn Software world Pvt Ltd. (Client – Google Inc)
12.2020 - 06.2022
  • I managed a $1 billion sales processing CRM organization, overseeing teams spread across three continents (North America, Europe, and India)
  • Thanks to a system I designed and refined, service requests from international marketing and sales teams are now more efficiently processed
  • I leveraged Conga CLM, Salesforce Sales Cloud, Community Cloud, and Sites to manage the entire process, from initial request and drafting to redlining, sending for signatures, securing documents, managing obligations, and renewing contracts for Google customers who resell and market Google Ads and other products of Google Inc
  • Through stakeholder engagement and alignment of Salesforce products with company objectives, I improved productivity via data-driven iterative optimization, resulting in a $3 million reduction in operations costs.

Salesforce Manager

BcForward Technologies. (Client – Salesforce.com)
10.2019 - 10.2020
  • I was responsible for managing the company's customer service operations
  • I reduced inefficiencies, increased output, and improved the system by introducing new features like security, better collaboration and knowledge management, a unified control panel, and more personalized skill-based routing
  • Through collaboration across teams and optimal use of Salesforce.com tools, I was able to link the company's customer care efforts with its overarching strategic objectives, resulting in world-class support that won the praise of customers everywhere
  • System optimization was improved by 22%.

Director

Techyred Software Labs Pvt ltd.
05.2019 - 10.2019
  • As the founder of a tech startup, I implemented and managed Global Customer Service for a Crypto trading platform client in California
  • I oversaw a development team in India & USA while serving as an engineering manager and solution architect I used Salesforce Service Cloud to construct the solution as a solid service framework, and I linked many systems such as Amazon Web Services' Simple Storage Service (S3), Java apps, and backend infrastructure
  • I have overseen the QA process, ensuring rigorous testing and quality checks are conducted to deliver a bug-free product to customers
  • My leadership ensured the seamless implementation and ongoing success of the customer service operations, contributing to the overall startup's achievements, like saving the implantation costs up to $500k.

Engineering Manager

Aurea (Product Kayako)
11.2018 - 04.2019
  • I successfully led a team of 15 professionals based in India and the UK
  • I served as a key solutions provider, addressing Sales and Marketing challenges by leveraging Salesforce out-of-the-box features and customization options
  • By focusing on improving user adoption and enhancing system performance, I effectively tackled business problems and delivered optimal results
  • Extensive experience in Salesforce application design, development, architecture, and business requirement gathering
  • Sales & marketing ROI increased by 32%, equivalent to $1.2MM

Principal Consultant

NTT Data USA
01.2017 - 11.2018
  • As a Principal, I implemented Financial Force's PSA solution for Cisco, enhancing their complete PSA workflow automations
  • I led a team of 7, customized the solution using Salesforce APEX, and achieved seamless integration and workflow enhancements, optimizing Cisco's professional services operations
  • Ensured code compliance and security by performing static code analysis and implementing best practices.

Engagement Manager

Kairos Technologies
09.2015 - 01.2017
  • As an Engagement Manager, I effectively engaged clients for four major projects totaling $1 million in value over a tenure of nearly two years
  • Leading a team of around 15 developers, I oversaw scrum ceremonies, provided solutions, managed pre-sale activities, and ensured efficient project management
  • Additionally, I excelled in client management, skillfully mitigating conflicts and addressing issues to maintain high levels of client satisfaction
  • I leveraged Conga Composer and Apptus CPQ to deliver Contract Lifecycle Management (CLM) function modules for clients such as Renegade and Data scan USA.

Practice Lead

Pegasys Information & Technologies Pvt ltd
09.2012 - 08.2015
  • Pre-sales, solutioning, people management, and project management were all areas in which I excelled during my time as a Practice Lead
  • Despite setbacks, I managed to get all of my projects completed while leading a team of twenty developers
  • I set the stage for future success by forging a close alliance with Salesforce, accelerating revenue expansion, and surpassing all goals set for myself
  • In addition, under my direction, we built a high-performing team culture that expedited project completion and increased morale
  • Instrumental in building the team from 2- 45 in 2 years and contributed $1.6MM sales to the company.

Salesforce Consultant

Bodhtree Consulting
12.2010 - 08.2012
  • As a consultant, I have effectively leveraged my experience in administration and programming to provide invaluable services to prestigious companies such as Dr
  • Reddy's, Jubilant Life Sciences, eBay, GE Capital, Perfint, and Mylan Laboratories, among others
  • My role encompassed the end-to-end management of critical customer projects, including in-depth analysis of client requirements and the development of pragmatic and technically sound solutions
  • In addition, I spearheaded seamless integrations with enterprise resource planning (ERP) systems, including SAP, Oracle, and Microsoft NAV, facilitating the smooth flow of data and processes across diverse platforms
  • My responsibilities also entailed intricate technical tasks, ensuring the successful delivery of mission-critical projects.

SAP Technical Consultant

Spartan Solutions
05.2006 - 05.2008
  • As an SAP technical consultant, it is my job to conduct in-depth needs assessments, create detailed designs, troubleshoot any problems that arise, and deliver projects on schedule
  • I am able to work well with people from different departments and to explain abstract ideas to key decision-makers.

Education

MBA(Exe) – Major: General Management -

Liverpool John Moore University

PGP- Business Management (Exe) - undefined

Institute of Management & Technology, Ghaziabad, India

PGDM – Computer networks & Engineering - undefined

University of Wales

Bachelor Of Engineering – Electronics & Communications - undefined

Anna University

Skills

    Recruitment and Hiring

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Certification

Salesforce Certified Administrator

Accomplishments

  • Recipient of The Outstanding student with distinction in Engineering 2005
  • Best Team Award in 2019 from client Salesforce.com
  • Best Team award in 2021 from client Google Inc

Tools Technology Knowledge

  • Apex
  • Visualforce
  • Lightning
  • SOQL
  • Salesforce API
  • Web API (Rest, Soap)
  • Bulk API
  • Continuous integration (Git, Jenkins)
  • CI/CD
  • Apex Data Loader
  • Jitter bit
  • Informatica Data loader
  • Dataloader.io
  • MS Visio& Lucid Charts
  • MS-Projects
  • Ring Central & Zopim Chat
  • JIRA & Agile Accelerator
  • Survey Monkey
  • Conga Composer
  • Apptus CPQ
  • CLM
  • NCino
  • NeuraFlash
  • Amazon Contact Center
  • Amazon Connect
  • Amazon S3
  • MS Dynamics CRM Functional
  • 8
  • 8 CTI
  • Service Rocket
  • DocuSign
  • GIT Hub
  • Jenkins
  • HubSpot
  • Outreach
  • Eventbrite
  • Knowledge on MuleSoft

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Salesforce.com Competency Leader - CxDatalabs LLC
07.2022 - 09.2023
CRM Manager - Infobahn Software world Pvt Ltd. (Client – Google Inc)
12.2020 - 06.2022
Salesforce Manager - BcForward Technologies. (Client – Salesforce.com)
10.2019 - 10.2020
Director - Techyred Software Labs Pvt ltd.
05.2019 - 10.2019
Engineering Manager - Aurea (Product Kayako)
11.2018 - 04.2019
Principal Consultant - NTT Data USA
01.2017 - 11.2018
Engagement Manager - Kairos Technologies
09.2015 - 01.2017
Practice Lead - Pegasys Information & Technologies Pvt ltd
09.2012 - 08.2015
Salesforce Consultant - Bodhtree Consulting
12.2010 - 08.2012
SAP Technical Consultant - Spartan Solutions
05.2006 - 05.2008
Liverpool John Moore University - MBA(Exe) – Major: General Management,
Institute of Management & Technology - PGP- Business Management (Exe),
University of Wales - PGDM – Computer networks & Engineering,
Anna University - Bachelor Of Engineering – Electronics & Communications,
Satyanarayanarao Pentyala