Satyanarayana Sastry Pokkuluri

Experienced GIS Analyst with a 5-year track record in GIS, including map data creation, editing, and analysis. Proven project management skills, delivering high-quality outcomes through leadership and team motivation. Collaborates with clients to understand their needs and provide exceptional service.

• Responsible for triaging, tracking, investigating, resolving, and accurately communicating all escalations using internal tools and systems.
• Collaborate with cross-functional teams like engineering and policy to enhance automation, update policies, address product vulnerabilities, and create a secure online environment for users.
• Utilize SQL queries to identify impacted Maps features for appropriate resolution based on detailed investigations and due diligence aligned with product policy frameworks.
• Address UGC spam by removing fake features, negative reviews, inappropriate images, and videos from the Maps platform in accordance with policy guidelines.
  Conduct comprehensive data analysis to extract valuable insights from escalation patterns on a case-by-case basis.

• Awarded a Certification of seeking data and building knowledge for handling the escalations with 100% quality.
• Multiple Coral Awards - An award given by the manager for learning new concepts quickly and implementing the same resulting in appreciation by the client.
• Received multiple client accolades for resolving the escalations effectively

Personal Skills

• Effective Communication
• Quick Learner
• Decision Making
• Time Management
• Flexibility

HOBBIES

• Watching Cricket and Movies

• Date of Birth : 22nd August 1998
• Place of Birth : Amalapuram
• Father Name : Seshubabu
• Mother Name : Bhanu Srikala Lakshmi Ratnam
• Nationality : Indian