Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Satyanarayan K Adi

Satyanarayan K Adi

Delivery Manager
Bangalore

Summary

Organized Delivery Manager with 20+ years of experience in [Industry] work. Adept at planning and double-checking orders with extensive knowledge of web, windows & mobile softwares use and budgeting without sacrificing quality.

Committed to day-to-day efficiency and supervising workers. Successful rogrm Manager/Delivery Manager with proven expertise in managing delivery programs at miiddle to Large scale, expertly handling needs across different Geos. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations. Good contract management and quality assurance skills.

Overview

23
23
years of professional experience
6
6
years of post-secondary education

Work History

Delivery Manager

L&T Technology Services
Bangalore
05.2017 - Current
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Supervised delivery staff and general productivity.
  • Developed strategic growth plans to increase sales and deliveries across Geographies.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Fielded customer questions and complaints and rectified issues.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Coordinated efficient routes and schedules for [Number]-driver team.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Scheduled regular equipment and fleet maintenance.
  • Oversaw delivery portfolio encompassing [Location] with [Number]+ deliveries per week.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Conducted research to address shipping errors and packaging mistakes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Collaborated with manufacturing and supply chain management.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Organized records of vehicles, schedules and completed orders.
  • Integrated warehouse operations with existing and new business processes.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Project Manager

• Edutel Technologies Pvt Ltd
Bangalore
07.2015 - 04.2017
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Managed projects from procurement to commission.
  • Developed and implemented strategic project plans to meet business objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Prepared and submitted project invoices for review and approval.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Facilitated workshops to collect project requirements and user feedback.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Project Manager

JSoft Solutions Ltd – part of JSW Group
Bangalore
11.2012 - 04.2015
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Managed projects from procurement to commission.
  • Developed and implemented strategic project plans to meet business objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Prepared and submitted project invoices for review and approval.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Facilitated workshops to collect project requirements and user feedback.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Project Leader

Mphasis an HP Company
Bangalore
07.2000 - 11.2012
  • Observed progress of each project, examined risks and coordinated contingency plans.
  • Managed team meetings and discussed project's goals and objectives.
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation.
  • Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
  • Inspired and coached team members.
  • Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
  • Defined responsibilities, duties and roles of each team member.
  • Partnered with project team members to identify and quickly address problems.
  • Produced quality standards, checklists, report templates, and processes.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Updated customers and senior leaders on progress and roadblocks.
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
  • Reduced risk and coordinated project specifications to meet safety and federal compliance.
  • Led team of engineers in providing design and engineering solutions to various clients and market sectors.
  • Set up and managed team meetings.
  • Analyzed financial reporting systems and project schedules to proactively address potential problems.
  • Recruited, hired and supervised resources to staff project team.

Education

Master of Computer Aplications -

Jawahar Lal Nehru Engineering College. Kuvempu Univerity
01.1995 - 01.1998

Bachelors of Science - undefined

Karnatak University Dharwad
01.1992 - 01.1995

Skills

Hands on experience in handling web& windows applications in Net Technologyundefined

Timeline

Delivery Manager

L&T Technology Services
05.2017 - Current

Project Manager

• Edutel Technologies Pvt Ltd
07.2015 - 04.2017

Project Manager

JSoft Solutions Ltd – part of JSW Group
11.2012 - 04.2015

Project Leader

Mphasis an HP Company
07.2000 - 11.2012

Master of Computer Aplications -

Jawahar Lal Nehru Engineering College. Kuvempu Univerity
01.1995 - 01.1998

Bachelors of Science - undefined

Karnatak University Dharwad
01.1992 - 01.1995

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Satyanarayan K AdiDelivery Manager