Satyanarayan Murty Lanka
Bengaluru
Summary
Accomplished Customer Success Professional with over 5 years of experience in Customer Success, Business Development, and Key Account Management across B2B and B2C sectors, including SaaS, Healthcare, e-commerce, and EV segments. I excel in identifying customer needs, enhancing product adoption, and building long-term relationships. Leveraging data-driven insights for strategic decisions, I work collaboratively with sales, marketing, and product teams. Known for proactive strategies and deep industry knowledge, I drive customer satisfaction and business growth. My commitment to innovative solutions and excellence makes me a trusted partner to clients and a valuable team asset.
Overview
2
2
years of professional experience
Work History
Prospect Support Specialist (TA Support)
Fashnear Technologies - Meesho
Bengaluru
08.2023 - 12.2023
- Streamlined frontend, backend, sourcing, screening and scheduling to optimize workflow and increase productivity
- Optimized CTC negotiation, onboarding practices, and compliance verification
- Efficiently managed communication between vendors and stakeholders
- Managed relationships with B2C customers, handled data management tasks, and provided support to B2B clients.
Brand Strategy Associate (Customer Support and Operations)
Wickedride Adventures - Bounce Infinity
Bengaluru
04.2022 - 04.2023
- Customer support, Customer escalation management and Grievance redressal (B2B and B2C)
- Team and resource management
- Delivery Operations and Data Management for PAN India
- Insurance and Loan Processing (B2B and B2C)
- Inventory and Stock management
- Application support and escalation management (B2B and B2C)
- Cross functional coordination and process management.
Customer Success Specialist
Twin Health
Bengaluru
09.2021 - 03.2022
- Customers Escalations, Customer support, Grievance redressal
- Project management, built process from scratch
- Process Training & Team Building cross functionally
- Acting Team Lead
- SME SPOC for the entire customer support function
- Project management for NPS, SR and C-Sat
- App and product support Specialist
- Inside Sales Specialist.
Associate Contact Centre (Customer support Function) B2C
Medlife International Pvt Ltd
Bengaluru
09.2021 - 03.2022
- Inside Sales and Customer Support for medicines and lab tests
- Promoted as e-consultation and Tele-Medical support specialist
- Data and process support.
Education
Bachelor of Science -
GGU, Bilaspur
Skills
- Customer Support
- Escalation Management
- Training & Development
- Client Handling
- Communication
- Inside Sales
- Team Management
- Project Management
- Data Management
- MS Office
- Market Analysis
- Multi Tasking
- Analytical Skills
- SAAS Sales and Support
- Medical Terminology
- Scheduling and Time management
- Key Account Management
- Brand Development
- Warm and cold calling
- Inbound, outbound and Blended, Chat and e-mail support
- Revenue management
- Zendesk
- Salesforce
- Tableau
- Metabase
- CRM
- JIRA
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Accomplishments
- Operations
Created and Built Process for delivering scalability & consistency with hassle-free approach.
Company:- Bounce Infinity & Twin Health.
Result:-Delivered 2800+ vehicles in Bounce Infinity.
Minimized Escalations in Twin Health up to 90% with a CSAT of 93% and NPS of 22. - Data Management
Designed G-sheets dedicated for the process, enabling accuracy in reports and live insights.
Company:- Bounce Infinity,Twin Health, Medlife
Result:- Eveready insights for on-time reconciliation and Audits. - Sales & Marketing
Created a targeted approach and enabled the team to achieve budgets.
Company:-Bounce infinity, Twin Health, Medlife
Result:- Achieving budget 95% of times to earn consistent incentives, appraisals and promotions.
Timeline
Prospect Support Specialist (TA Support)
Fashnear Technologies - Meesho
08.2023 - 12.2023
Brand Strategy Associate (Customer Support and Operations)
Wickedride Adventures - Bounce Infinity
04.2022 - 04.2023
Customer Success Specialist
Twin Health
09.2021 - 03.2022
Associate Contact Centre (Customer support Function) B2C
Medlife International Pvt Ltd
09.2021 - 03.2022
Bachelor of Science -
GGU, Bilaspur
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