Satya Pavan Karthik Donga

Implemented ServiceNow–Microsoft Intune integration to automate software deployment and installation status tracking.

• Implemented ServiceNow–Intune integration using Microsoft Graph Connector.
• Developed Script Includes, Scheduled Jobs, and REST Message V2 to consume Microsoft Graph APIs.
• Automated request item and software order updates based on Intune deployment responses.
• Built custom tables and fields to track devices, applications, and deployment status.
• Implemented error handling, logging, and retry mechanisms for reliable integration.
• Troubleshot API, authentication, and job execution issues to improve integration stability.
• Experienced in developing ServiceNow applications and integrating with the Okta platform. Built catalog items and configured complex flows using Flow Designer.
• Proficient in ServiceNow modules including Service Catalog, Incident Management, Problem Management, Change Management, and Knowledge Management. Possess expertise in managing software assets (SAM) within the ITAM module and Integrated Risk Management(IRM) in GRC Module.
• Worked on IRM Project involving creation of risk statements and control objectives for various entity types.
• Skilled in creating and managing Service Catalog items, Order Guides, and Record Producers and Experienced in client-side scripting such as UI Policies, Client Scripts, UI Actions, and GlideAjax.
• Developed a custom application called "Student Management System" with real-time data validation to improve user interface interactions.
• Executed data loading tasks utilizing Import Sets and Transform Maps.
• Proficient in server-side scripting including Business Rules, Script Includes, ACLs, and UI Actions. And have performed capturing and moving customizations using Update Sets.
• Built ServiceNow–Qualys integration for automated server data import from Qualys into ServiceNow via Graph Connector.
• Conducted comprehensive testing and validation of test cases for Incident and Major Incident Management as part of User Acceptance Testing (UAT).
• Skilled in building, deploying, and integrating solutions using Azure Cognitive Services, and Azure AI Search.
• Hands-on experience in implementing computer vision, natural language processing, and conversational AI.

• Completed hands-on labs and GCP fundamentals courses to gain practical experience.
• Developed foundational knowledge of Google Cloud Platform through structured study.
• Achieved proficiency in Python and Java programming through multiple courses on Udemy.