Satyaprakash Sude
Pune
Summary
CBAP-trained professional with 10+ years of experience spanning Business Analysis, ERP/CRM (Microsoft D365), digital transformation, and presales consulting. Adept at requirement gathering, stakeholder management, solution scoping, client demos, and project coordination. Strong retail domain background with proven ability to bridge business and technical teams, and support sales cycles with proposals and presentations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
Niyara Consulting
Pune
04.2024 - Current
- Gathered and documented functional requirements for Microsoft D365 Sales & Marketing CRM modules (lead management, pipeline tracking, campaign automation).
- Acted as the primary liaison between business stakeholders and technical teams to clarify requirements and manage change requests.
- Conducted D365 product demos and UAT sessions with end users to validate solution fit and secure client approval.
- Conducted requirement workshops with client stakeholders to capture sales pipeline, campaign management, and reporting needs.
- Translated business requirements into BRDs, user stories, and functional specifications for development teams.
- Coordinated with technical leads on D365 configuration, workflow automation, and data migration.
- Conducted product demos and UAT sessions with business users to validate solution fit and ensure adoption readiness.
- Facilitated change request management by documenting impact analysis and aligning with delivery timelines.
- Project: D365 Sales & Marketing CRM Implementation
- Client: Via Mobikode Software
- Role: Business Analyst
- Duration: 1.1 Years
- Overview: Implemented Microsoft D365 Sales & Marketing CRM to optimise lead management, customer engagement, and campaign tracking.
- Outcomes: Delivered clear functional documentation that reduced requirement gaps and rework. Enabled faster sales cycle visibility and marketing campaign effectiveness through D365 features. Improved stakeholder confidence via structured demos, walkthroughs, and early user engagement.
Sales Manager (D365 ERP,CRM- Presales & Business Analysis)
Zerone Hitech Pvt. Ltd.
Pune
04.2023 - 03.2024
- Led requirements elicitation and process mapping for Microsoft D365 F&O ISV solution implementations in manufacturing, textile, jewellery, and real estate domains.
- Conducted gap analysis and prepared detailed functional documentation for manufacturing and finance modules.
- Supported presales cycles by conducting discovery workshops, solution demonstrations, and RFP/proposal responses.
- Coordinated between technical teams and client stakeholders for smooth delivery, UAT planning, and sign-offs.
- Project: Microsoft D365 F&O and D365 Sales Implementation
- Client: Mitcon
- Role: Presales and Business Analyst
- Duration: 10 Months
- Overview: Supported implementation of Microsoft D365 F&O (Finance & Operations) ISV solution by driving requirement gathering, documentation, and user validation.
- Key Achievements: Streamlined requirement documentation, reducing turnaround time by 15%. Contributed to winning two key client projects through tailored solution presentations.
Ast. Manager Operations - Digital Integration Solutions
Digital Gold India Pvt. Ltd.
Mumbai
11.2021 - 10.2022
- Led client onboarding and requirement capture for custom web and mobile integrations for jewellery retailers.
- Collaborated with product and development teams to create functional specifications and integration workflows.
- Conducted market research and competitor analysis to influence solution enhancements.
- Project: Website Integration with Digital Gold Platform
- Client: Safegold
- Role: Presales and Digital Transformation Consultant
- Duration: 10 Months
- Overview: Enabled seamless integration of Safegold's platform with jewellery retailers' websites and mobile apps to streamline onboarding, secure transactions, and boost adoption.
- Key Contributions: Gathered requirements through discovery workshops with Safegold & retail partners. Delivered solution demos, functional specs, and integration workflows. Coordinated with product & development teams for API and process alignment. Supported UAT, onboarding, and post-integration assistance.
- Outcomes: Integrated Safegold's digital gold services with multiple retail partners in 10 months. Improved adoption rates via structured onboarding and solution walkthroughs. Generated new revenue streams for partner retailers.
Territory Sales Manager - ERP Presales
NoBroker Technologies Pvt. Ltd.
Pune
07.2020 - 03.2021
- Facilitated requirement discovery workshops with clients to capture business needs and assess solution fit for ERP and SaaS-based applications.
- Conducted product walkthroughs and solution demos, tailoring presentations to client requirements.
- Collaborated with cross-functional teams for solution design, deployment planning, and go-live readiness.
- Supported proposal creation and presales documentation (functional decks, use cases, value mapping).
- Drove client engagement from initial requirement analysis through onboarding, ensuring higher product adoption and user satisfaction.
- Successfully onboarded 78 new ERP/SaaS accounts, contributing to significant market expansion.
Assistant Concept Manager - Retail Ops (P&L, Process Optimization)
Lifestyle International Pvt. Ltd.
Pune
01.2016 - 07.2020
- Analysed operational data for decision-making and process improvements across the store.
- Analysed store operations to identify process improvements in inventory management, POS systems and overall Customer experience in-store.
- Collaborated with internal IT teams to implement system updates and train staff on new features.
- Managed audits and NPS assessments to measure customer experience improvements.
- Managed a 30+ member team, achieving annual sales of ₹8 Cr.
- Reduced stock shrinkage through improved process control and system usage.
- Developed reporting dashboards for shrinkage, brand mix, and team performance.
- Conducted analysis of customer walk-in trends and new SKUs to identify growth opportunities.
Department Manager - Store Operations Management
Reliance Retail Ltd.
Pune
07.2014 - 01.2016
- Led the sales and operations department, managing an annual top-line sales turnover of ₹3.5 Cr.
- Developed and executed business strategies to drive sales growth, including promotional activities and customer engagement.
- Developed daily and weekly sales plans using KPI-based performance analysis.
- Provided functional feedback to improve store-level system usability.
- Achieved consistent year-over-year sales growth.
- Reduced losses through enhanced stock control processes. (SAP Inventory End User)
Education
MBA - Marketing Management
Sinhgad Institute of Management & Computer Application
Pune01.2014
BBA - Marketing Management
Sinhgad College of Science
Pune01.2012
Skills
- Business Process Mapping
- Presales-Solution Design & Demo
- Client Discovery & Stakeholder Communication
- Business & Functional Requirement Gathering
- Change Request Analysis & UAT Coordination
- Agile (Scrum)
- Jira
- Data Analysis & Reporting (Power BI Exposure)
- Microsoft Dynamics 365 (F&O, CRM)
- MS Excel
- Documentation (BRD, FRD, User Stories, SOPs)
- Cross-functional Team Coordination
- SAP (Retail End User)
Websites
Certification
- CBAP Certification Training, SimpliLearn
- Microsoft Catalyst Partner Presales Immersion
- Agile Scrum Master Certification Training, SimpliLearn
- Microsoft Dynamics 365 Fundamentals (ERP&CRM), LinkedIn
- Project Management Foundation, LinkedIn
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 04/11/91
Timeline
Business Analyst
Niyara Consulting
04.2024 - Current
Sales Manager (D365 ERP,CRM- Presales & Business Analysis)
Zerone Hitech Pvt. Ltd.
04.2023 - 03.2024
Ast. Manager Operations - Digital Integration Solutions
Digital Gold India Pvt. Ltd.
11.2021 - 10.2022
Territory Sales Manager - ERP Presales
NoBroker Technologies Pvt. Ltd.
07.2020 - 03.2021
Assistant Concept Manager - Retail Ops (P&L, Process Optimization)
Lifestyle International Pvt. Ltd.
01.2016 - 07.2020
Department Manager - Store Operations Management
Reliance Retail Ltd.
07.2014 - 01.2016
MBA - Marketing Management
Sinhgad Institute of Management & Computer Application
BBA - Marketing Management
Sinhgad College of Science
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